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Helping hospitality chains make their guests feel at home

Welcome guests with the same safety and comfort across all your locations with Intouch Insight’s software and services

customer experience management for hospitality

Trusted by brands everywhere

concord-hospitality grand-hyatt executive-hotels sandals

Deliver a welcoming experience for all your guests wherever they visit you with Intouch Insight

Leading Technology

Intouch Insight is the most technologically advanced mystery shopping provider in North America.

Unified Ecosystem

Our suite of software seamlessly unifies data from across all your programs to give you a centralized, 360° view.

Whiteglove Approach

Intouch Insight's team partners with you every step of the way to ensure you get the most out of our software and services.


How can we help your business?

Intouch Insight Shop Icon White Mystery Shopping

Objectively measure brand execution from the customer perspective

With IntouchShop™, our experienced mystery shoppers visit your locations, or your competitors', to collect unbiased data from a customer's perspective.

Ensure front line teams are delivering on your brand promises or see how your competitors stack up to your standards in order to stand out and attract new business.

Learn more about IntouchShop™

mystery shopping programs

Intouch Insight Audit Icon White Operational Audits

Dig even deeper into your operations with professional inspections

Dig even deeper into analyzing your operations with IntouchAudit™. Our professional auditors can inspect areas such as stock rooms or staff areas that mystery shoppers can't without blowing their cover.

Learn more about IntouchAudit™

operational audit services

Intouch Insight LiaCX Icon WhiteAnalytics & Reporting

Transform raw data from across your programs into actionable insights

Data collection is just the first step. Turning your raw data into actionable insights is where the Intouch Insight Platform comes in.

All data collected via our software and services seamlessly integrate into our proprietary platform no matter how many you're using. Plus, with third party integrations, you can include data from additional programs all in one hub.

Learn more about Analytics and Reporting

cx intelligence platform

Intouch Insight Check Icon White IntouchCheck™

Easily manage and monitor standard procedures across all your locations

Turn any smart device into a digital clipboard with IntouchCheck™. Arm your team members with every checklists and step-by-step procedure they need to execute your brand standards.

By centrally managing all forms within our software you can easily roll out changes across all your locations with the click of a button - ensuring all teams are following the most up to date steps.

Learn more about IntouchCheck™

inspection software

Intouch Insight Survey Icon White IntouchSurvey™

Connect directly with your customers with smarter survey software

Build, distribute and collect feedback from smarter surveys with IntouchSurvey™. Leverage dynamic logic to tailor surveys to individual contacts, automatically trigger surveys based on a guests data and avoid sending too many surveys to one contact with our built in Survey Fatigue Protection.

Learn more about IntouchSurvey™

survey tool

Talk to an expert.

Our team would be happy to walk you through how our suite of products and services can help your business.