CX Essential Guides
Everything you need to know to improve your operations and deliver brilliant customer experiences.
Customer Experience Management 101
A simple framework for a robust solution. Your essential guide to launching a high-performance Customer Experience Management program.
Read it now![Read the guide to get the latest tips, tricks and best practices to help you listen to your customers, interpret the data and drive action across your business.](https://www.intouchinsight.com/hubfs/Images/Website%20Pages/Resources/2022/guide-to-improve-your-customer-experience.jpg)
Customer Feedback Surveys 101
An essential guide to understanding, designing and deploying customer feedback surveys.
Read it now![Read the guide to get the latest tips and tricks to design high impact surveys.](https://www.intouchinsight.com/hubfs/Images/Website%20Pages/Resources/2022/learn-importance-of-customer-feedback-surveys.jpg)
Mobile Inspection & Audits 101
An essential guide to streamlining operations and driving excellence with mobile forms technology.
Read it now![Read the guide to get a comprehensive how-to and is loaded with tons of tips of the trade!](https://www.intouchinsight.com/hubfs/Images/Website%20Pages/Resources/2022/learn-to-streamline-standard-operating-procedures.jpg)
Mystery Shopping 101
Read this comprehensive guide on mystery shopping, its benefits, methods, design and how to execute it.
Read it now![Read this essential guide to monitoring and measuring the execution of your customer experience and brand standard](https://www.intouchinsight.com/hubfs/Images/Website%20Pages/Resources/2022/learn-what-is-mystery-shopping.jpg)