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CX PLATFORM

Align your operations to deliver on customer expectations.

Intouch's Saas CX Platform empowers you to take action on real-time insights to increase operational efficiency, maintain standardization and earn customers for life.

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40+ years of CX mastery

The Intouch CX platform is designed based on years of hands-on expertise measuring customer experiences.

Listening from all angles

The Intouch platform is the leading CX intelligence suite to seamlessly deliver Mystery Shopping data into a CX solution.

Scalable software solutions

All Intouch products live in a common eco-system designed for growth. Start with what you need today and add as you grow.

 

The CX platform built for multi-location brands

Businesses with decentralized operations struggle to measure the impact of their day-to-day operating procedures on customer experiences at scale. By bringing Mystery Shopping data together with other key CX metrics, like satisfaction, services times or accuracy, the Intouch Platform helps you act quickly to address issues and build on successes across locations.

Tailored Reporting

Our intelligence platform puts Mystery Shopping data at the core to help you understand how your locations are executing on brand standards.

Multi-location First

From pre-built location dashboards to flexible location management and granular permissions, our tools are designed for a multi-location reality.

Designed to Drive Action

With automated alerts and notifications, you can mobilize teams into action in real-time and track progress against goals and resolution of issues.

360° CX View

Enrich your mystery shopping data with insights from customer feedback surveys and  operational inspections.

Advanced Insights & Actions

Access advanced tools to uncover sentiment, explore external impacts, predict results, and drive action at scale.

Security is our Priority

From SSO to data encryption, we provide enterprise-level infrastructure that keeps critical business data safe.

 

Tools to uncover insights, drive efficiency and deliver consistency

Unparallelled CX analytics & reporting for multi-location brands

Spend more time acting on insights instead of manually analyzing trends, comparing results and charting your data. Intouch's CX platform offers rich reporting capabilities with out-of-the box options to get you started quickly, without the need for a data scientist.

See how we make CX reporting effortless 

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Get the right information, to the right people, at the right time

Get the tools you need to deliver relevant insights to the people who need them, when it matters most. Whether you want to notify location managers of critical incidents in real-time, or deliver monthly reports of program scores, our location-based hierarchies and flexible triggers ensure nothing gets missed!

See Intouch Platform in action 

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Keep employees focused on what matters most with Case Management

Use cases to heighten visibility around issues that need to be addressed with a customer or at a location. Assign, track, and verify the completion of tasks, collaborate on solutions and resolve problems in real-time. See all open issues, and easily prioritize them based on the scope and impact to your business.

Simplify issue resolution

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Powerful integrations to drive efficiency and maximize impact

The Intouch Insight platform makes it easy to move data in and out, so you can drive real business value with the tools your teams use everyday.

Connectors and webhooks

External data imports

B2B API

 

Intouch’s White Glove Approach

At Intouch, we truly believe that your success is our success. All enterprise-level customers are assigned a dedicated Customer Success Manager, whose role it is to help you manage the day-to-day execution of your programs and to make sure you are getting the most out of the tools you have access to.

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