40+ years of CX mastery
The Intouch CX platform is designed based on years of hands-on expertise measuring customer experiences.
Intouch Insight's software and services are designed specifically to help retailers measure and manage customer experiences across their entire business.
Objectively measure brand execution from the customer perspective
With IntouchShop™, our experienced mystery shoppers visit your locations, or your competitors', to collect unbiased data from a customer's perspective.
Ensure front line teams are delivering on your brand promises or see how your competitors stack up to your standards in order to stand out, drive loyalty, and attract new business.
Dig even deeper into your operations with professional inspections
Dig even deeper into analyzing your operations with IntouchAudit™. Our professional auditors can inspect areas such as stock rooms or staff areas that mystery shoppers can't without blowing their cover.
Transform raw data from across your programs into actionable insights
Data collection is just the first step. Turning your raw data into actionable insights is where the Intouch Insight Platform comes in.
All data collected via our software and services seamlessly integrate into our proprietary platform no matter how many you're using. Plus, with third party integrations, you can include data from additional programs all in one hub.
Easily manage and monitor standard procedures across all your locations
Turn any smart device into a digital clipboard with IntouchCheck™. Arm your team members with every checklists and step-by-step procedure they need to execute your brand standards.
By centrally managing all forms within our software you can easily roll out changes across all your locations with the click of a button - ensuring all teams are following the most up to date steps.
Connect directly with your customers with smarter survey software
Build, distribute and collect feedback from smarter surveys with IntouchSurvey™. Leverage dynamic logic to tailor surveys to individual contacts, automatically trigger surveys based on a guests data and avoid sending too many surveys to one contact with our built in Survey Fatigue Protection.
Our team would be happy to walk you through how our suite of products and services can help your business.