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Driving actionable insights for multi-unit retailers

Intouch Insight's software and services are designed specifically to help retailers measure and manage customer experiences across their entire business.

retail customer experience management

Trusted by brands everywhere

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Get a 360° view of your customer’s experiences in one, centralized platform!

40+ years of CX mastery

The Intouch CX platform is designed based on years of hands-on expertise measuring customer experiences.

Listening from all angles

The Intouch platform is the leading CX intelligence suite to seamlessly deliver Mystery Shopping data into a CX solution.

Scalable software solutions

All Intouch products live in a common eco-system designed for growth. Start with what you need today and add as you grow.


How can we help your business?

Intouch Insight Shop Icon White Mystery Shopping

Objectively measure brand execution from the customer perspective

With IntouchShop™, our experienced mystery shoppers visit your locations, or your competitors', to collect unbiased data from a customer's perspective.

Ensure front line teams are delivering on your brand promises or see how your competitors stack up to your standards in order to stand out, drive loyalty, and attract new business.

Learn more about IntouchShop™

mystery shopping evaluation

Intouch Insight Audit Icon White Operational Audits

Dig even deeper into your operations with professional inspections

Dig even deeper into analyzing your operations with IntouchAudit™. Our professional auditors can inspect areas such as stock rooms or staff areas that mystery shoppers can't without blowing their cover.

Learn more about IntouchAudit™

operational audit services

Intouch Insight LiaCX Icon WhiteAnalytics & Reporting

Transform raw data from across your programs into actionable insights

Data collection is just the first step. Turning your raw data into actionable insights is where the Intouch Insight Platform comes in.

All data collected via our software and services seamlessly integrate into our proprietary platform no matter how many you're using. Plus, with third party integrations, you can include data from additional programs all in one hub.

Learn more about Analytics and Reporting

intouch intelligence platform

Intouch Insight Check Icon White IntouchCheck™

Easily manage and monitor standard procedures across all your locations

Turn any smart device into a digital clipboard with IntouchCheck™. Arm your team members with every checklists and step-by-step procedure they need to execute your brand standards.

By centrally managing all forms within our software you can easily roll out changes across all your locations with the click of a button - ensuring all teams are following the most up to date steps.

Learn more about IntouchCheck™

inspect and audit standard operating procedures

Intouch Insight Survey Icon White IntouchSurvey™

Connect directly with your customers with smarter survey software

Build, distribute and collect feedback from smarter surveys with IntouchSurvey™. Leverage dynamic logic to tailor surveys to individual contacts, automatically trigger surveys based on a guests data and avoid sending too many surveys to one contact with our built in Survey Fatigue Protection.

Learn more about IntouchSurvey™

survey tool to know your customers' experience

Talk to an expert.

Our team would be happy to walk you through how our suite of products and services can help your business.