You're on your way!

Level: Beginner

You are at the early stages of your CX maturity, but don't fret, there are some key things you can start implementing today to get you to the next stage of the journey.

 

>> Take a look at the recommended solutions below to find out how we can support you, and check out the resources we have hand-picked to help you level up.

 

Recommended Solutions:

Customer Feedback Surveys

The most common way to start collecting customer feedback is with a survey tool. Surveys help you better understand who your customers are, and if their experience with your brand meets their expectations. Find out what your customers like, what do they not like, and how their experience could it be improved.

Intouch offers powerful and easy-to-use survey software that will help you implement a consistent program across your organization and eliminate the possibility of data siloes.

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Mystery Shopping Services

Mystery shopping is a highly effective tool to  measure the execution of your CX programs. When used in combination with a survey program, you can ensure alignment between customer expectations and your operations, and reinforce the employee behaviors needed to deliver great experiences consistently. 

Intouch's Mystery Shopping and Operational Audit services will help you take control of your customer experiences, and align your operations with customer expectations.

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Resources:

 

The Time to Act is Now!

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