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Intouch Insight provides customer experience and operational solutions for multi-location businesses, including mystery shopping, operational audits, customer surveys, digital checklists and inspections, and a centralized CX intelligence platform. Their solutions help brands measure service quality, improve operational consistency, uncover customer insights, and drive better business performance across locations. 

It is Intouch Insight's mystery shopping service that evaluates customer experiences by having secret shoppers assess locations and interactions against client standards. Insights are used to identify gaps and train staff.

IntouchAudit® delivers operational audits and assessments to help streamline processes and ensure compliance across locations. It’s designed to find operational inefficiencies and support consistent execution.

It is Intouch Insight's analytics platform that aggregates data from mystery shops, audits, surveys, and inspections to drive actionable insights across customer touchpoints. It helps teams track trends and prioritize improvements.

IntouchSurvey® is a survey tool multi-location brands to capture customer feedback and spot trends. IntouchCheck® is a digital checklist app used used for inspections, audits, safety checks, and digital workflows that help teams maintain consistency and operational standards across locations. 

Intouch Insight works with industries including restaurants and QSRs, convenience stores, grocery, retail, hospitality, and other multi-location businesses. Their solutions are designed to help brands manage operational consistency and customer experience across large networks of locations. 

You can use their Solution Recommender tool for a tailored recommendation based on your goals. Alternatively, you can book a demo or talk to a solutions expert for personalized guidance.

Yes — our solutions are designed for multi-location organizations to capture consistent feedback, enforce standards, and uncover location-level trends. Expected benefits include improved customer experience, operational efficiency, standardization, and potential gains in revenue and retention.