2017 Annual Food on Demand Study
The 2017 Food on Demand Study measured more than 20 aspects of the food delivery business, including driver attentiveness, whether the hot food was still hot and much more across five major US cities.
Delivery Time
In terms of managing client expectations, DoorDash did the best job with 92% of deliveries that were delivered either early or on-time based on promised delivery times.
Our study also showed that for all four delivery services, both the car and the driver were rated as professional and clean for 98% of the deliveries.
Total Order Cost
UberEats came out as the cheapest option as well when considering the total cost of food, delivery charge and tip.
Cities
Across the cities surveyed, Atlanta had the overall slowest delivery time (45 minutes and 41 seconds), while Los Angeles came out fastest at 39 minutes and 20 seconds. Los Angeles also had the cheapest overall cost at $19.38.
2017 FOD Study Sponsors:
