Stay in control
Keep track of issues that arise across all locations. Measure and compare volume of issues and average resolution times across locations to identify outliers.
Whether you are managing the outcomes of individual mystery shop records, rescuing unhappy customers, or addressing issues identified from operational audits and inspections, Intouch’s Case Management acts as the central hub to keep employees focused on top priority issues, across all your locations!
Assign cases set due dates to ensure issues are being actioned and resolved in a timely and effective manner.
Follow cases with a click of a button to receive email notifications whenever a case is updated or a comment is logged.
Link cases to mystery shop, survey, inspection or audit records to eliminate time wasted searching for data.
Teams can easily collaborate on cases by adding comments and photos. All tasks are tracked in a conversation style history record.
Create and assign cases automatically based on specific conditions, like a failing score, or keywords like “dirty bathroom” or “rat”.
Link cases to each other to increase efficiency and eliminate duplication of effort when common issues are arising across the organization.
Intouch’s Case Management offers simple and effective task management and collaboration tools to help teams work together more effectively to resolve issues. Management gets a bird’s eye view of activities at each location to ensure operations are running smoothly.
Deliver rich insights to your team on overall case numbers, statuses, average resolutions times, overdue cases and more. Users can access on demand dashboards or receive reports directly in their inbox.
Have you received a failing score for bathroom cleanliness in the last 3 inspections at a particular location? Use advanced rules and workflows to automatically create a case when performance does not meet standards.