CX Trends Reports
Retail | Restaurants | Grocery | Convenience
To help brands respond to rapidly changing customer expectations, Intouch Insight conducts regular consumer habits studies and surveys to keep a pulse on consumer demands and the latest CX trends.
![convenience store trends report 2023](https://www.intouchinsight.com/hs-fs/hubfs/images/landing-pages/reports/c-store-trends-2023/convenience-store-trends-report-2023.png?width=300&height=150&name=convenience-store-trends-report-2023.png)
SUMMER 2023
2023 Convenience Store Trends Report
Convenience stores vs Quick-serve restaurants: Who's winning the battle of food, fuel and the future in 2023?
![mobile ordering trends report 2022](https://www.intouchinsight.com/hs-fs/hubfs/Fall%202022%20Mobile%20Ordering%20Trends/mobile-ordering-trends-report-2022-featured-image.png?width=400&height=200&name=mobile-ordering-trends-report-2022-featured-image.png)
FALL 2022
2022 Mobile Ordering Trends Report
Data on the competition for prepared food & mobile ordering trends to watch.
![cx_trends_cstore_2022](https://www.intouchinsight.com/hs-fs/hubfs/cx_trends_cstore_2022.png?width=300&height=150&name=cx_trends_cstore_2022.png)
SUMMER 2022
2022 Convenience Store Trends Report
Consumer habits, expectations and brand performance for C-Store Operators.
![cx_trends_restaurants_2022](https://www.intouchinsight.com/hs-fs/hubfs/Images/cx_trends_reports/cx_trends_restaurants_2022.png?width=300&height=150&name=cx_trends_restaurants_2022.png)
SPRING 2022
2022 Restaurant Trends Report
Discover how brands score for mobile food delivery, demand for plant-based food and trends in loyalty.
![cx_trends_retails_fall_2022](https://www.intouchinsight.com/hs-fs/hubfs/Images/cx_trends_reports/cx_trends_retails_fall_2022.png?width=300&height=150&name=cx_trends_retails_fall_2022.png)
FALL 2021
Changes in Consumer Habits
What the 'new normal' means for retail and how consumer behaviors continue to change.
![cx_trends_restaurants_fall_2021](https://www.intouchinsight.com/hs-fs/hubfs/Images/cx_trends_reports/cx_trends_restaurants_fall_2021.png?width=300&height=150&name=cx_trends_restaurants_fall_2021.png)
FALL 2021
Changes in Consumer Habits
Find out what patrons expect from the restaurants and food service businesses they interact with.
![cx_trends_gas_station_fall_2021](https://www.intouchinsight.com/hs-fs/hubfs/images/cx-trend-reports/cx_trends_gas_station_fall_2021.png?width=300&height=150&name=cx_trends_gas_station_fall_2021.png)
FALL 2021
Changes in Consumer Habits
What the 'new normal' means for petro-convenience and the trends impacting consumer habits.
![cx_trends_retail_spring_2021](https://www.intouchinsight.com/hs-fs/hubfs/Images/cx_trends_reports/cx_trends_retail_spring_2021.png?width=300&height=150&name=cx_trends_retail_spring_2021.png)
SPRING 2021
Changes in Consumer Habits
Looking back on the last 12 months of retail. Bonus feature on grocery & convenience.
![cx_trends_restaurants_spring_2021](https://www.intouchinsight.com/hs-fs/hubfs/Images/cx_trends_reports/cx_trends_restaurants_spring_2021.png?width=300&height=150&name=cx_trends_restaurants_spring_2021.png)
SPRING 2021
Changes in Consumer Habits
Looking back over the last 12 months for restaurants and food service establishments.
![cx_trends_retail_fall_2020](https://www.intouchinsight.com/hs-fs/hubfs/Images/cx_trends_reports/cx_trends_retail_fall_2020.png?width=300&height=150&name=cx_trends_retail_fall_2020.png)
FALL 2020
Changes in Consumer Habits
A six month comparison on the evolution of retail and changes in consumer habits.
![cx_trends_restaurants_fall_2020](https://www.intouchinsight.com/hs-fs/hubfs/Images/cx_trends_reports/cx_trends_restaurants_fall_2020.png?width=300&height=150&name=cx_trends_restaurants_fall_2020.png)
Fall 2020
Changes in Consumer Habits
Looking ahead, learnings for restaurants and food service establishments as a result of COVID-19.
![cx_trends_gas_station_fall_2020](https://www.intouchinsight.com/hs-fs/hubfs/Images/cx_trends_reports/cx_trends_gas_station_fall_2020.png?width=300&height=150&name=cx_trends_gas_station_fall_2020.png)
FALL 2020
Changes in Consumer Habits
A six month assessment on the implications for convenience stores and gas stations.
![cx_trends_retail_spring_2020](https://www.intouchinsight.com/hs-fs/hubfs/Images/cx_trends_reports/cx_trends_retail_spring_2020.png?width=300&height=150&name=cx_trends_retail_spring_2020.png)
SPRING 2020
Changes in Consumer Habits
How consumer habits are shifting and what it means for customer facing businesses.
![cx_trends_restaurants_spring_2020](https://www.intouchinsight.com/hs-fs/hubfs/images/cx-trend-reports/cx_trends_restaurants_spring_2020.png?width=300&height=150&name=cx_trends_restaurants_spring_2020.png)
SPRING 2020
Changes in Consumer Habits
A closer look at changes in consumer habits for Restaurants and Food Service Establishments.
![cx_trends_gas_station_spring_2020](https://www.intouchinsight.com/hs-fs/hubfs/images/cx-trend-reports/cx_trends_gas_station_spring_2020.png?width=300&height=150&name=cx_trends_gas_station_spring_2020.png)
SPRING 2020
Changes in Consumer Habits
Implications of the COVID-19 pandemic for Convenience Stores and Gas Stations.