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CX Trends Reports

Retail | Restaurants | Grocery | Convenience 

 

To help brands respond to rapidly changing customer expectations, Intouch Insight conducts regular consumer habits studies and surveys to keep a pulse on consumer demands and the latest CX trends.

convenience store trends report 2023
SUMMER 2023

2023 Convenience Store Trends Report

Convenience stores vs Quick-serve restaurants: Who's winning the battle of food, fuel and the future in 2023?

mobile ordering trends report 2022
FALL 2022

2022 Mobile Ordering Trends Report

Data on the competition for prepared food & mobile ordering trends to watch.

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SUMMER 2022

2022 Convenience Store Trends Report

Consumer habits, expectations and brand performance for C-Store Operators.

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SPRING 2022

2022 Restaurant Trends Report

Discover how brands score for mobile food delivery, demand for plant-based food and trends in loyalty.

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FALL 2021

Changes in Consumer Habits

What the 'new normal' means for retail and how consumer behaviors continue to change.

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FALL 2021

Changes in Consumer Habits

Find out what patrons expect from the restaurants and food service businesses they interact with.

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FALL 2021

Changes in Consumer Habits

What the 'new normal' means for petro-convenience and the trends impacting consumer habits.

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SPRING 2021

Changes in Consumer Habits

Looking back on the last 12 months of retail. Bonus feature on grocery & convenience.

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SPRING 2021

Changes in Consumer Habits

Looking back over the last 12 months for restaurants and food service establishments.

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FALL 2020

Changes in Consumer Habits

A six month comparison on the evolution of retail and changes in consumer habits.

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Fall 2020

Changes in Consumer Habits

Looking ahead, learnings for restaurants and food service establishments as a result of COVID-19.

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FALL 2020

Changes in Consumer Habits

A six month assessment on the implications for convenience stores and gas stations.

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SPRING 2020

Changes in Consumer Habits

How consumer habits are shifting and what it means for customer facing businesses.

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SPRING 2020

Changes in Consumer Habits

A closer look at changes in consumer habits for Restaurants and Food Service Establishments.

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SPRING 2020

Changes in Consumer Habits

Implications of the COVID-19 pandemic for Convenience Stores and Gas Stations.