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MYSTERY SHOPPING TEMPLATES

Simple Yet Effective Templates To Assess Your Brand Service Standards

Save time and get going with these ready-to-use mystery shopping templates to measure key aspects of your business from the customer’s perspective.

Don't Start From Scratch! Download Them Now!
FedEx 7-eleven_logo MTY Group logo highs Juul Logo beer store parkland fuel EdoJapan-1
 
DESIGNED FOR MULTI-LOCATION BRANDS

Curated Industry-specific Templates To Improve Your Customer Experience

Whether using an in-house team or hiring mystery shoppers to do the legwork for you, these industry-approved questionnaires can get you the insights you need to improve your customer experience.

fork-knife-thin
  Restaurants

  • Hostess Interaction
  • Server Interaction
  • Quality of Meal
  • Payment Process
  • Restaurant Appearance
  • Management

gas-pump-thin  Convenience Stores

  • Outside & Inside
  • Cashier Interaction
  • Digital Readiness - Mobile App
  • In-store Kiosks
  • Facilities
  • Food and Coffee

restaurants-icon  QSR Dine-in

  • Friendliness
  • Speed of Service
  • Accuracy
  • Food Quality
  • Cleanliness
  • Others

drive-thru-icon  QSR Drive-thru

  • Friendliness
  • Speed of Service
  • Accuracy
  • Food Quality
  • Cleanliness
  • Others

Grocery-icon  Retail

  • Greeting
  • Sales Associate Interaction
  • Transactions
  • Facilities
  • Branding
  • Promotion

id-badge-icon  Compliance Audit

  • Tobacco Compliance
  • Responsible Sales
  • Identification
  • Verification
  • Shopper does not produce a photo id
  • Shopper produces a photo id
 
NEED A CUSTOM TEMPLATE?

Let us build one for you!

Intouch Insight is the most technologically advanced Mystery Shopping service provider in North America with the expertise and knowledge to build tailored programs that can help you evaluate your brand service standards.

 

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