Skip to the main content.
Subscribe to our newsletter



Management Team


Cameron Watt

Director, President & CEO

With over 30 years experience in service industries, Cameron is an experienced leader having held management positions with Excite@Home, Pizza Hut, Frito-Lay, Mars & Unilever as well having owned and operated his own businesses. He also holds a Bachelor of Commerce from UofA as well as an MBA from Ivey.


Cathy Smith, CPA, CA

Chief Financial Officer

With over 20 years of technology experience, Cathy has previously held senior leadership roles with AirVM Inc., BTI Systems Inc., Fusebill Inc., Protus IP Solutions Inc. and Telepin Software Systems Inc. Cathy has a Bachelor of Mathematics, a Master of Accounting degree from the University of Waterloo and is designated as a CPA.


Laura Livers

Chief Revenue Officer

Laura is a passionate leader focused on helping brands deliver exceptional customer experiences. Laura has held several senior executive positions including CEO, President and EVP with market research firms, and has partnered with many Fortune 500's, including: McDonald’s, Burger King, Wendy’s, Arby’s, IHOP, Domino’s, Home Depot, Office Depot, PetSmart, Verizon Wireless, T-Mobile, BP, Exxon, Shell and Chevron.


Dave Newby

Vice President, Human Resources

With international and multi-functional experience in Germany, the UK and Canada, Dave also holds a Bachelor of Business Administration Degree and maintains a PHRi Designation.


Luke Waite

Vice President, Engineering

Luke is an integral member of the Intouch team, overseeing the technical arm of the business. With a background in Developer Operations, Luke is not only responsible for setting the future technology direction, but for ensuring the safety, security and reliability of our products and systems.


Donna Goodwin

Director, Operations

Donna has 20+ years of experience in mystery shopping and auditing, working with clients in many different sectors including healthcare, retail, financial, automotive, QSR, and tech. In her role as Director of Operations, Donna is responsible for managing some of Intouch’s largest clients and is committed to ensuring all programs deliver actionable data.


Sarah Beckett

Director of Marketing

Sarah is an experienced B2B marketing leader, specializing in working with growing technology and services companies. As head of marketing at Intouch, Sarah is committed to positioning Intouch as a leader in the customer experience (CX) measurement space and to delivering value-added insights to our prospects, customers, and broader CX communities.


Ian Braganza

Director of Product Management

Ian brings a unique perspective to the team with combined 20 years of experience in both product management and quantitative investment research. His deep understanding of both fields allows him to effectively lead our product and analytics departments. Ian holds a B.Comm and the CFA designation.


Brooke Kingyens

Director of Software Enablement

With expertise in enabling SaaS users to maximize the impact of their tools, Brooke provides strategic advice to many of Intouch's largest and most complex clients. She is passionate about driving innovation and delivering high-quality software solutions. With her leadership, the software enablement team has successfully implemented cutting-edge solutions for clients.


Board of Directors

Corporate Headshots

Eric Beutel


With over 20 years of experience in the investment industry, Eric has served as the VP of Oakwest Corporation Ltd since 2003. He is also the Director of Equitable Group Inc. and various other private and publicly-traded companies.


Cameron Watt


With over 30 years of experience in service industries, Cameron is an experienced leader having held management positions with Excite@Home, Pizza Hut, Frito-Lay, Mars & Unilever as well as having owned and operated his own businesses.


Jennifer Batley


Jennifer has devoted 20 years of her career to advancing the science and art of customer experience measurement. She held a C-suite role at Gordon Food Service, was President of a digital marketing analytics firm, and currently advises companies on customer-centric transformation and scale-up strategies.


Lee Bennett


With 30+ years of experience working for global financial organizations, Lee has led two multi-billion-dollar IIROC brokerage firms, a financial planning business and a self-directed brokerage. Ms. Bennett presently serves on the March of Dimes Canada board of directors as vice chair and the Independent Review Committee for Investors Group Investment Management Ltd.


W. David Oliver


With over 35 years of experience in finance, construction, operations and development in hospitality industry, William has lead the asset and project management group of 360 Vox/Dundee 360 Real Estate Group. He is the former CEO, London Convention Center and has been involved in the development of over 400 hotels globally.