Switch Between Devices
Enjoy complete flexibility across all your devices. Start an audit on a mobile phone, save your work, and pick up right where you left off on a tablet or laptop.
Your field service team shouldn't have to work in isolation. Help them stay connected, streamline processes, and take a collaborative approach to deliver exceptional service, ensuring customer satisfaction at every step.
Equip your field teams with the right tools, accurate information, and well-stocked inventory to efficiently tackle tasks in a single effort.
Triggers, workflows, automation, and real-time notifications can enable your field teams to address operational issues instantaneously.
Enable field teams to proactively conduct routine checks, identifying repairs early for increased uptime and customer satisfaction.
Workflow management helps in task allocation, follow-ups, issue redressal, completion and many more, making it easier for employees to practice accountability.
Empower technicians with access to service details, historical data, and real-time updates, enabling them to provide efficient service on-site & enhanced service delivery.
Set Standard Operating Procedures (SOPs) for everyone to follow so they can execute tasks with focus and clarity, improving team's operational performance.
With IntouchCheck™, a single mobile device is all remote team members need to stay connected. Whenever changes are made to a form, updates will immediately appear on their device as soon as they log in. As field audits are completed, the collected data uploads seamlessly to your central hub in real time and built in automation means you can trigger automated actions as reports are completed.
From streamlined task management and work order processes to performance metrics and integrations, IntouchCheck™ brings automation and intelligence to your operations. Build a unified and efficient field service management ecosystem that drives success.
IntouchCheck™ empowers both field operations managers and technicians alike. It enables managers to assign tasks to specific field officers with clear instructions, deadlines, and expectations. By assigning responsibilities directly through the software, accountability is established from the start.
IntouchCheck™ serves as a centralized repository for documentation. You can easily create, track, and manage work orders. It allows field teams to upload relevant files, such as completed forms, photos, or service reports. By providing all essential details, including job descriptions, service history, and required parts, it enables technicians to perform their tasks in one go, reducing downtime and ensuring customer satisfaction.
IntouchCheck™ comes with robust reporting and analytics capabilities. It provides a comprehensive view of your field service operations' performance and helps identify trends and botttlenecks. You can monitor essential KPIs, including response time, first-time fix rate, service completion rates, field force utilization. Moreover, if you choose to integrate customer satisfaction (CSAT) surveys, you can also compare scores before and after.
IntouchCheck™ allows technicians to update task statuses in real-time. They can provide updates on task progress, completion, or any challenges encountered along the way. This transparency enables managers and supervisors to track the status of tasks and hold technicians accountable for their assigned responsibilities.
At Intouch Insight, we are always pushing the boundaries of what's possible in the world of inspections, audits, and assessments. That's why we offer monthly software updates that bring cutting-edge features and functionality to our customers. But we don't stop there - we also encourage our customers to share their feature wishlists with us so that we can continue to innovate and help them achieve operational efficiency. Join us on the cutting-edge of inspection technology!