Improve your customer experience with better insights.

Technology solutions for listening, interpreting and actioning customer feedback and operational data.

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Customer experience management solutions

What is customer experience management?

An effective customer experience management (CEM) program combines operational data and customer feedback from various sources, transforms it into meaningful insights, and provides teams across the organization with the tools they need to action problems instantly.

Intouch combines its enterprise-class technology and services to provide businesses with a 360° view into their operational performance and areas in need of focus, so they can provide superior customer experiences.

 

Listen.

Measurement channels for gaining a 360° view of brand and location-level performance.

To form a complete customer perspective and understanding of operational performance across your locations, we recommend using multiple measurement channels. Collect customer feedback through mystery shopping and customer surveys to learn about your customer experience and where brand loyalty is gained or lost, measure specific details about onsite procedures and compliance through third-party audits, and gain insights into daily performance while keeping teams focused on brand standards with mobile audit and checklist software.  

Explore measurement channels

Customer satisfaction survey

Interpret.

See clearly. Make better decisions faster.

The IntouchIntelligence reporting platform brings data from your mystery shopping, audits, and customer surveys together in one place and is accessible with a single sign-on. Everyone in your organization – from the front-line to the c-suite – can view customized, location or role-based dashboards with insights that are meaningful to them. Visual analytics make it easy for these decision-makers to absorb information, view opportunities or problems, and quickly take action.

Explore the IntouchIntelligence reporting platform

Customer experience management dashboard

Act.

Empower teams to close the loop on any issues that arise.

Intouch gives your teams the tools to act more effectively on customer experience insights. Create and assign detailed action plans for specific customer or operational problems to ensure all the necessary steps are taken to resolve the problem. Action plans can be completed on any mobile device and verified using geocoded photos and signatures. 

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Get in touch. Demo or try Intouch products and solutions today.

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A few of our valued clients

Sandals
Kum & Go
Liberty Mutual
Cycle Gear
Grandhyatt
Gm
Gold's Gym
Joeys
Holiday Inn
Suncor
Case IH
Bristol Myers Squibb
Cadillac
Wawa
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Sobeys
Loblaws
Buick
Sheraton
Jean Coutu
Chevrolet
Joe Fresh
ABC Fine Wine & Spirits
The Beer Store
Macs
Ets
Cumberlandfarms
usaa
janssen
Parker's

What do our clients say about working with Intouch?

"As we continue to work to deliver more than customers expect, Kum & Go is anticipating the valuable insights Intouch will provide to our organization in 2017. With their proven track record and years of experience, we’re looking forward to a rewarding relationship this year."

Kum & Go Convenience Stores

“I reached out to Intouch when having concerns with the cleanliness, food quality and the service of my restaurants. Intouch had more answers than I did questions. My staff loves seeing the reports and gets very excited as they wait for the next one to come out. Intouch has helped me build a phenomenal team that I am VERY proud of!”

Cinco Restaurants

“The data we gathered was very important in targeting improvements within our chain. We have since brought forth a number of changes to enhance and improve our loyalty program for our owners. I would recommend Intouch to any retail business that is passionate about measuring customer service and making system improvements.”

Medicine Shoppe Canada

Proud Members

mspa-americas

A great resource for shoppers to receive industry training or answers to any questions about the mystery shopping process.