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    Deliver remarkable customer experiences

    Intouch Insight delivers software and services to help you create better customer experiences by listening to your customers, interpreting the results and acting on powerful data.



    Listen Interpret Act - Intouch Insight
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    Let’s build brilliant experiences together!

    What can Intouch do for you?

    Listen to your customers

    Bring your voice of customers to life

    Find out what matters most to your customers. Leverage built-in survey and social listening tools, mystery shop and operational audit data, or import program info from unlimited external sources.

    Intouch Insight Listen to your customers


    LiaCX® Interpret the results


    Interpret the results

    Insights to align operations with customer expectations

    Analyze feedback alongside operational data to see what delights customers and drives loyalty. Use predictive analytics to achieve maximum ROI, and understand the sentiment behind your data.

    Act on powerful data

    Boost productivity, streamline issues resolution and drive ROI

    Leverage automation to trigger real-time action and close the loop on every customer interaction. Use Intouch’s Action Campaign and Mobile Forms tools to stay focused on what matters most.

    LiaCX® - Act on powerful data



    The Intouch Advantage

    Intouch Insight - 40+ years of customer experience mastery embedded into all solutions

    40+ years of customer experience mastery embedded in all solutions

    Intouch Insight - Fully-integrated suite of CX management software and services

    Fully-integrated suite of CX management software and services

    Intouch Insight - Dedicated and personal approach

    Dedicated and personal approach to partnering with our customers

    Intouch Insight - Solutions designed for multi-location businesses

    All solutions designed with multi-location businesses in mind

    Learn more


    Intouch’s LiaCX® Business Intelligence tools give Corporate a bird’s eye view into the performance of our mystery shop and age-verification programs across locations; while individual operators get actionable insights to help them improve business processes and ensure standards are being met.

    Your trusted advisor

    We strive to continuously deliver value added resources and intelligence.

    Interested in becoming a Mystery Shopper or Auditor?

    Visit the Mystery Shopper and Auditor Hub to learn about the benefits of becoming an Independent Contractor with Intouch Insight.


    Learn more


    Already a Shopper or Auditor? Log in here


    The Time to Act is Now!

    Want to find out more about our products and services?

    Book a personal product demo, talk to one of our experts, or even try one of our products for free!