Technology solutions for listening, interpreting and actioning customer feedback and operational data.
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To form a complete customer perspective and understanding of operational performance across your locations, we recommend using multiple measurement channels. Collect customer feedback through mystery shopping and customer surveys to learn about your customer experience and where brand loyalty is gained or lost, measure specific details about onsite procedures and compliance through third-party audits, and gain insights into daily performance while keeping teams focused on brand standards with mobile audit and checklist software.
The IntouchIntelligence reporting platform brings data from your mystery shopping, audits, and customer surveys together in one place and is accessible with a single sign-on. Everyone in your organization – from the front-line to the c-suite – can view customized, location or role-based dashboards with insights that are meaningful to them. Visual analytics make it easy for these decision-makers to absorb information, view opportunities or problems, and quickly take action.
Intouch gives your teams the tools to act more effectively on customer experience insights. Create and assign detailed action plans for specific customer or operational problems to ensure all the necessary steps are taken to resolve the problem. Action plans can be completed on any mobile device and verified using geocoded photos and signatures.
