CUSTOMER EXPERIENCE MEASUREMENT SOLUTIONS

Deliver remarkable customer experiences

Intouch Insight delivers software and services to help you create better customer experiences by listening to your customers, interpreting the results and acting on powerful data.

Listen Interpret Act - Intouch Insight

Listen to your customers

Bring your voice of customers to life

Find out what matters most to your customers. Leverage built-in survey and social listening tools, mystery shop and operational audit data, or import program info from unlimited external sources.

Interpret the results

Insights to align operations with customer expectations

Analyze feedback alongside operational data to see what delights customers and drives loyalty. Use predictive analytics to achieve maximum ROI, and understand the sentiment behind your data.

Act on powerful data

Boost productivity, streamline issues resolution and drive ROI

Leverage automation to trigger real-time action and close the loop on every customer interaction. Use Intouch’s Action Campaign and Mobile Forms tools to stay focused on what matters most.

40+ years of customer experience mastery embedded in all solutions

Fully-integrated suite of CX management software and services

Dedicated and personal approach to partnering with our customers

All solutions designed with multi-location businesses in mind