Customer experience done right

Customer experience management for multi-location businesses


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Discover the Essential Customer Experience Management Toolkit

Are you looking for a way to turn your customer experience data into action? Is your customer experience management strategy optimized to meet your business objectives? We can help.

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How can we help?

I want to
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  • improve customer experience
  • collect customer feedback
  • replace pen and paper checklists
  • measure customer service delivery
  • measure operational execution
Customer Survey Software Dashboard

Looks like our CX platform might be a fit for you.

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Customer satisfaction survey on iphone

Looks like our online survey software might be a fit for you!

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Check ipad

Looks like our mobile forms software might be a fit for you!

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IntouchShop mystery shopping services Reporting

Looks like our mystery shopping services might be a fit for you!

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Looks like our field audit solutions might be a fit for you!

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Taking customer experience to the next level

Our suite of software and services work together to help companies listen, interpret and act on customer data so they can improve operations and deliver brilliant customer experiences.

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Customer Experience Management Software

Drive action and value from CX programs with customer experience management software.

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Customer Satisfaction Survey Software

Collect valuable customer feedback to measure and improve NPS and CSAT.

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Mystery Shopping Services

Covertly measure key aspects of your business through third-party feedback.

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Mobile Forms Software

Streamline operations using flexible mobile forms.

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Audit Solutions

Ensure compliance with brand standards through overt site inspections.

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Event Data Capture Software

Capture data at events of any size, even when you're offline.


Why Intouch?

Where experience meets innovation

Intouch has over 25 years experience in customer experience measurement space and a broad portfolio of customer experience products and services that work together to help you stay one step ahead of your customers' expectations.

We're with you every step of the way

The Intouch team is an extension of your own team. Through implementation services, training, and ongoing support, we'll ensure you're set up for success from day one.

Helping multi-location businesses is what we do

Our suite of customer experience software and services were designed with multi-location businesses in mind. From retail, to restaurants to gas and convenience, Intouch ensures every location delivers a brilliant experience.


“With their proven track record and years of experience, we’re looking forward to a rewarding relationship.”

Kum & Go Convenience Stores

“Intouch has helped me build a phenomenal team that I am VERY proud of!”

Cinco Restaurants

“I would recommend Intouch to any business that is passionate about measuring customer service and making system improvements.”

Medicine Shoppe