40+ years of CX mastery
Our solutions are designed based on years of hands-on experience helping brands streamline operations.
CX Operations
Record, report and refine processes to improve day-to-day operations
Our Operational Excellence solution empowers you to discover events that deviate from your brand standards, take action in real-time and refine processes to ensure customer satisfaction.
Look through the customer lens to create a customer-centric experience
Our Mystery Shopping Services covertly measures the customer service delivered against your standards. Our experienced contractors give you an unbiased, objective picture of your brand performance at every location so you can take action to meet customers’ expectations.
Implement standard operating procedures with a click of a button
Our inspection software turns any smart device into a digital clipboard and easily rolls out standardized procedures to any location. Conduct audits and collect data instantly from remote teams and drive high-value insights into your daily operations.
Listen to your customers; they have a story to tell
Customer feedback is a report card on how well you have kept your promises. Know where you have exceeded and fallen short of their expectations so you can make changes to improve their experience. Using NPS® & CSAT surveys, you can help you discover the key drivers behind their visits.
Ensure your brand standards are implemented consistently
Operational audits bring fresh eyes to identify gaps between brand standards and service delivery. Our highly experienced auditors overtly evaluate the execution of your standard operating procedures (SOP) every step of the way to ensure consistency in customer experience across all locations.
An ounce of wisdom or two tons of data?
Our Intouch Insight Platform transforms raw data into actionable insights so you can add more value to your customer experience programs. It measures the impact of your day-to-day operating procedures on customer experiences at scale by combining Mystery Shopping and Operational Audits data with other key CX metrics at ease.
Intouch’s White Glove Approach
At Intouch, we truly believe that your success is our success. All enterprise-level customers are assigned a dedicated Customer Success Manager, whose role it is to help you manage the day-to-day execution of your programs and to make sure you are getting the most out of the tools you have access to.
