Unite teams with advanced rules and workflows that do more than just automate tasks - but trigger action.
The Intouch Insight Automation Hub drives relevant and proactive actions so you can take control of your customer’s experience.
Trigger action based on pre-defined rules and conditions with real-time notifications and alerts.
Reinforce good behavior by automating the recognition of consistently high performers.
Identify and address skill gaps or operational deficiencies with automated feedback.
Automatically send program results to location managers based on advanced hierarchy and role configurations.
Build complex business rules based on multiple sets of criteria to help better manage data across locations.
Automate your integrations and eliminate the manual effort required to push data to and from different systems.
Address critical issues straight away by automatically triggering actions and addressing client concerns immediately. Consolidate your customer resolution activities with Intouch Insight's automated case management to notify your teams when an issue arises at their location.
Keep all location managers informed with our automation hub. Our complex hierarchies and role structures ensure that employees are receiving reports for their location in a timely manner using automated workflows and triggers.
Ensure nothing gets swept under the rug. Define events and assign corrective action when locations aren’t performing up to business standards or below their average. Use automation to create and assign cases when anomalies arise in real-time.