40+ years of CX mastery
We take pride in partnering with well-known property management firms in North America, to measure brand service standards and improve tenant experiences.
Imagine the joy on your tenants' faces, the enthusiasm in their voices, and the unwavering loyalty that comes from feeling genuinely valued. Create an extraordinary experience where tenants are delighted, satisfied, and don’t give a second thought to moving when it comes time to renew their lease.
At Intouch Insight, we understand the impact of exceptional tenant experiences on the bottomline. That's why we're here to help you unlock invaluable insights that will take your tenant experience to new heights.
Consistently meet tenant expectations to significantly boost lease renewal rates and maintain a high occupancy rate.
Tap into the power of positive word-of-mouth marketing by creating memorable experiences that encourage tenant referrals.
Exceptional service, well-maintained properties, and a waitlist of tenants are indicators of a stellar reputation. Build yours using actionable insights.
Thoroughly identify strengths and weaknesses in your customer service processes and proactively address operational gaps.
Enhance staff performance and knowledge through tailored training programs based on insights from mystery shopping.
Gain a competitive edge by understanding how your property and customer service stack up against others in terms of tenant experience.
Tenants spend months conducting research to find a place they can truly call home. Intouch Insight partners with you to collect quantitative as well as qualitative data to improve the tenant experience.
Secure your spot for next year’s Drive-thru study! Book by December 15, 2022, to secure a 10% discount on the package price.
Full package price is $9,995.
Today’s customer interactions are complex. To guarantee a smooth and satisfying tenant experience, property management firms must view their approach through the tenant's lens and assess every touchpoint along the way.
No matter how many virtual tours someone watches, prospective tenants still want to see your property in person. In-person interactions allow you to truly connect, understand tenants' needs and preferences, and establish trust through exceptional customer service. With a mystery shopping program, you can effectively measure and assess the quality of, and adherence to your brand's service standards during these face-to-face interactions.
As the initial point of contact for prospective tenants, a phone call sets the tone for their entire experience. A mystery shopping program provides you with the ability to assess how your leasing consultants handle inquiries, provide information, demonstrate friendliness, and facilitate property tours with ease.
The use of AI and chatbots is blurring the lines between human and automated responses, making it difficult for customers to discern who they are interacting with. Nowadays, tenants can book appointments and view apartments with 360-degree online tours, all without physically visiting the property. Which means, evaluating this touchpoint is crucial to ensure a seamless tenant experience.