Intouch Insight Adds Internet of Things (IoT) Capabilities to Its CX Solutions
By: Lindsay Sykes November 17, 2018
OTTAWA, Canada (November 7, 2018) – Intouch Insight Ltd. (“Intouch”) (TSXV: INX) (OTCQB: INXSF) today announced that it has added Internet of Things (IoT) capabilities to its suite of customer experience management (CEM) products and services. Intouch will use sensors and other devices to help location-based businesses collect real-time contextual data such as temperature, sound, and traffic, and identify how these elements impact purchase behavior, customer satisfaction and overall customer experience.
Location-based industries such as restaurant, retail, finance, and healthcare will gain tremendous value by leveraging Intouch IoT capabilities in their customer experience programs. All data collected through location sensors will be pulled into the Intouch reporting platform in real-time and compared with customer experience and sales data. Automated key driver analysis will identify which location conditions drive things like poor customer experiences and missed in-store sales opportunities, empowering businesses to make improvements to the physical environment of each location to deliver better experiences.
“At Intouch, our vision is Perfect Information. Instantly. Our new IoT capabilities help us deliver on this promise in an innovative new way by providing our customers with real-time intelligence that helps them understand how contextual data correlates to business outcomes like revenue, profit, upsell rates and customer satisfaction. This value equation is significantly enhanced with our Action Campaign™ technology, which provides both management and frontline employees with the data and tools to take action and measure the impact on business outcomes,” said Ravi Puvan, VP Product Management, Intouch Insight.
For more information on Intouch Insight’s new IoT capabilities and how contextual data can be used to help improve customer experience visit: https://www.intouchinsight.com/cx/listen/internet-of-things/
About Intouch Insight
Intouch Insight offers a complete portfolio of customer experience management (CEM) products and services that help global brands delight their customers, strengthen brand reputation and improve financial performance. Through its flagship SaaS product, LiaCXTM, Intouch helps clients collect and centralize data from multiple customer touch points, gives them actionable, real-time insights, and provides them with the tools to continuously improve customer experience. Founded in 1992, Intouch is trusted by over 300 of North America’s most-loved brands for their customer experience management, customer survey, mystery shopping, mobile forms, operational and compliance audits, and event marketing automation solutions. For more information, visit intouchinsight.com.
Certain statements included in this news release contain forward looking statements, which by their nature are necessarily subject to risks and uncertainties and other factors that may cause actual results, performance or achievements of the Company to be materially different from any future results, performance or achievements expressed or implied by such forward-looking statements. Such statements reflect the Company’s current views with respect to future events, and are based on information currently available to the Company and on hypotheses which it considers to be reasonable; however, management warns the reader that hypotheses relative to future events which are beyond the control of management could prove to be false, given that they are subject to certain risks and uncertainties.
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