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    OPERATIONAL AUDIT SERVICES

    Turn operational blindspots into opportunities

    Our operational audits bring fresh eyes and unparalleled industry experience to identify gaps between brand standards and service delivery.

    Operational audits    • Brand Protection    • Inventory and Pricing    • Health and Safety  

     

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    Our blended approach

    With over 40 years of experience, Intouch Insight has always been one step ahead in providing cutting-edge solutions to our partners. From advanced reporting platforms to custom-built audit programs, we offer innovative tools and approaches to help you stay agile.

    Operational audits - Real-time insights

    Real-time insights

    You don’t have to wait for monthly reports to fill you in. Take action in real-time with on-demand reporting and insights delivered right to your inbox.

    Operational audits - Programs that fit you

    Programs that fit you

    Unique businesses need unique solutions. That's why we work with you to create customized operational audit programs that match your business needs.

    Operational audits - Custom Dashboard

    Custom dashboard

    Measure it your way. Get visibility into key performance indicators unique to your business with our custom-built reporting dashboards.

     

    Ensure your brand standards are implemented consistently

    As your business grows, it gets harder to ensure the brand standards you so carefully crafted are implemented across every location. We are your eyes - evaluating the execution of your standard operating procedures (SOP) every step of the way.

    Catch issues early

    Small details can be overlooked during day-to-day operations and give rise to inefficiencies. Regular audits help you identify and address these issues quickly before they become problems.

    Objective and accurate

    With third-party operational audits, there are no grey areas. We work with you to develop robust audit programs and ensure our auditors are equipped with the correct measurement tools to deliver you the most accurate, fact-based, actionable data.

    Foster a culture of accountability

    With routine audits, you can put your staff at ease. Announced or unannounced, they are a great tool to familiarize your team with brand standards and procedures, thereby fostering accountability.

    Save time and money

    Our vast network of local auditors helps you cover locations without having your internal team travel distantly, saving you precious resources to focus more on business growth. 

     

    Overt audit programs you can rely on

    Specialized programs | Sophisticated management | Highest quality unbiased feedback

    Operational Audits

    Evaluate and analyze the effectiveness, productivity, and cost-efficiency of the operations of your business while identifying areas of potential improvement. Help your teams gain the upper-hand and prepare beforehand by highlighting the root causes of recurring issues through auditing: 

    • Routine processes 
    • Production
    • Dispatch 
    • Storage and delivery

    Operational audits

    Brand Protection

    Ensure even the most complex brand and product standards are met across all locations, retailers, and franchises. A successful brand protection program can align the standards and expectations with what happens on the ground.  

    • Marketing signs and collateral
    • Display execution
    • Customer Service 
    • Employee’s adherence to SOP

    Brand Protection Operational Audit Program

    Unsure that an Operational audit is best for you?

    Try our service recommender to learn what programs best meet your needs.

     

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    Inventory and Pricing

    An empty shelf or a price variation - both can push your customers away as much. Verifying important aspects of your business like inventory counts and pricing meet standards can keep them coming back for more.

    • Signages 
    • Adequate stock
    • Brand & competitor price check

    Operational Audits - Inventory and Pricing Program

    Health and Safety

    Health and safety have become the prime directives for businesses, especially with the recent changes worldwide.  Ensure all-time adherence by validating health and safety standards to keep your staff and customers safe.

    • Covid-19 precautions & measure
    • Safety Administration (Employee Training)
    • Fire Prevention
    • Evacuation Procedure
    • Building Safety

    Operational Audits - Health and Safety Program
     

    Add professional analyst services to drive more value

    Work with our analysts to do more with your data, with fewer internal resources.

    Executive, Custom Reports

    Our dedicated analysts will build custom reports on important KPIs for your business.

    Historical Data

    Map and understand performance over time as we analyze changes in your historical data.

    Identify Data-driven Opportunities for Improvement

    Uncover root causes of issues or behavior patterns with statistical modeling.

     

    Get the most accurate insights with sophisticated audit programs

    Flip each card to learn more about our process.

    Measure

    Set objectives

    First, we outline key performance indicators that can provide visibility on recurring challenges, patterns, potential enhancements to policies/procedures and controls.

    Design

    Design

    We design and implement questionnaires that align with your brand standards and provide you with precise, actionable results to achieve goals. 

    Act

    Execute

    We work with more than one million auditors who visit your locations and do assessment using a mobile app, giving you rich data and performance feedback.

    Analyze

    Analyze

    We deliver actionable, real-time data in interactive dashboards that allow you to dig into the areas that matter most for your business.

    Repeat

    Review & Improve

    Ongoing measurement of operational performance helps you drive continuous improvements to your customer experience.

     

    Start auditing today!

    Get in touch to discuss your program

     

     

    Explore our comprehensive solution to enhance customer experience

    A complete suite of covert and overt services to create a customer-centric culture at the heart of your business.

    Mystery Shopping Services

    Get the complete, unbiased picture of your brand performance at every location by measuring the service you provide against the standards you have set.

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    Compliance Audits

    Get a thorough and accurate on-site assessment of your company’s adherence to regulatory standards, laws, and guidelines with compliance audits.

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