Improve your customer experience with better insights.

Technology solutions for listening, interpreting and actioning customer feedback and operational data.

Customer experience management solutions
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360° view of brand & location performance

Collect valuable customer feedback

Focus teams on brand standards

Location-based dashboards with meaningful insights

How it works:

1. Listen

Use multiple measurement channels to gain a full view of your operational performance and truly understand the customer perspective.

2. Interpret

Make decisions faster, view opportunities or problems, and easily take action with all of your data in one place. Customize dashboards for everyone in your organization.

3. Act

React to issues faster. Assign action plans for specific users, locations or issues that can be completed from any mobile device.

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  • ABC Fine Wine & Spirits
  • Sandals
  • Joe Fresh
  • Kum & Go
  • Sheraton Hotels

Learn more about your customer experience, standards, and execution.

Mystery Shopping

Measure customer experience through unbiased feedback.

Customer Surveys

Find out what your customers think about your brand.

Operational Audits

Ensure compliance through certified, third-party experts.

Mobile Audit App

Check excecution and stay on top of team performance.

What do our clients like about working with Intouch?

"Intouch Insight had more answers than I did questions. Once we started working together we had a questionnaire/shopper report drafted, revised and put into action. After the first report came out we found a lot of trial and error in all departments. It was then addressed to the staff and it immediately changed their work ethic. Intouch has helped me build a phenomenal team that I am VERY proud of!"

- Cinco Restaurants

"As we continue to work to deliver more than customers expect, Kum & Go is anticipating the valuable insights Intouch will provide to our organization in 2017. With their proven track record and years of experience, we’re looking forward to a rewarding relationship this year."

- Kum & Go Convenience Stores

"Understanding the client experience through the eyes of a real client is one of the most important steps any company can take toward improving their results. The teams at Intouch have provided us with a “client perspective” that has allowed us to improve in areas we didn’t know needed improvement, and to focus on our areas of strength."

- Walker Zanger

Request a demo of Intouch Customer Experience Management solutions today.

Not ready for a demo? Maybe you'd prefer to speak with a member of our team, to ask some more questions.

 

Contact us today or call 1-800-263-2980 ext. 8844.