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        Understanding Everyday Experiences

        LiaCX® is the all-in-one CX intelligence platform that ensures your teams have the customer insights they need to drive action and keep customers coming back. 
        Short on bandwidth? No problem! We also automate critical actions freeing up you and your team to focus on the rest of your business. 

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        "The Intouch platform helps us to take measurable actions that allow us to better achieve our business goals."

         

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        Why LiaCX?

        Next level insights

        Next-level Insights

        Flexible and robust BI tools enable you to understand cause and effect across initiatives with out-of-the box dashboard insights.

        CX Automation

        CX Automation

        Seamlessly automate easy-to-build workflows triggered by real-time data to drive immediate action across your organization.

        AI-Driven Actions

        AI-driven Actions

        Patent pending Action CampaignsTM uses predictive analytics so you can understand which actions have the most impact in driving ROI.

        Cross-program reporting

        Cross-program Reporting

        Analyze customer feedback alongside operational data to get the full picture of what drives loyalty and new customers.

         

        How it Works?

         

        Listen

        Understand the moments that matter

        Listen to your customers with surveys, social media monitoring, mystery shop programs, and third-party data.

        LiaCXTM enables you to capture your Voice of Customer (VoC) from unlimited sources and close the loop on every customer interaction.

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        Built-in Survey Capability

        Social Listening & Monitoring

        Mystery Shopping Data

        External Programs & Integrations

         

        Interpret

        Unleash the power of your data

        Dive into your data with robust reporting BI tools, AI-driven predictive analytics, and sentiment analysis.

        LiaCX gives you the power to collect, report, and predict results against company-wide goals and metrics. Get reports and dashboards delivered right to your inbox, create your own views to share with your teams.

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        Dashboards & Reporting

        Journey Mapping

        Sentiment Analysis

        Predictive Analytics & Key Drivers

         

        Act

        Don't just listen, act

        Turn data into action with patent-pending Action Campaign Technology, Case management, and Form Automation Software.

        LiaCX takes your customer insights to the next level, automating your CX workflows and driving action across the organization. 

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        Action Campaigns

        CX Automation Hub

        Resolution Center & Case Management

        Check Forms Automation Software

        The time to act is now!