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    Understanding everyday experiences

    LiaCX® is the all-in-one CX intelligence platform that ensures your teams have the customer insights they need to drive action and keep customers coming back. 

    Short on bandwidth? No problem! We also automate critical actions freeing up you and your team to focus on the rest of your business. 

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    "The Intouch platform helps us take measurable actions that allow us to better achieve business goals."
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    Parker's Kitchen

    Why LiaCX?

    Next level insights

    Next-level Insights

    Flexible and robust BI tools enable you to understand cause and effect across initiatives with out-of-the box dashboard insights.

    CX Automation

    CX Automation

    Seamlessly automate easy-to-build workflows triggered by real-time data to drive immediate action across your organization.

    AI-Driven Actions

    AI-driven Actions

    Patent pending Action CampaignsTM uses predictive analytics so you can understand which actions have the most impact in driving ROI.

    Cross-program reporting

    Cross-program Reporting

    Analyze customer feedback alongside operational data to get the full picture of what drives loyalty and new customers.


    How it Works?



    Understand the moments that matter

    Listen to your customers with surveys, social media monitoring, mystery shop programs, and third-party data.

    LiaCX® enables you to capture your Voice of Customer (VoC) from unlimited sources and close the loop on every customer interaction.


    Built-in Survey Capability

    Social Listening & Monitoring

    Mystery Shopping Data

    External Programs & Integrations



    Unleash the power of your data

    Dive into your data with robust reporting BI tools, AI-driven predictive analytics, and sentiment analysis.

    LiaCX gives you the power to collect, report, and predict results against company-wide goals and metrics. Get reports and dashboards delivered right to your inbox, create your own views to share with your teams.

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    Dashboards & Reporting

    Journey Mapping

    Sentiment Analysis

    Predictive Analytics & Key Drivers



    Don't just listen, act

    Turn data into action with patent-pending Action Campaign Technology, Case management, and Form Automation Software.

    LiaCX takes your customer insights to the next level, automating your CX workflows and driving action across the organization. 

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    Action Campaigns

    CX Automation Hub

    Resolution Center & Case Management

    Check Forms Automation Software

    The time to act is now!