Improved operations lead to better customer experiences
You can achieve both in just three steps
1. Listen to your customers at every touchpoint
Unify CX and operational data in a single platform
Surveys
Ask for customer feedback on the right channel, at the right time using surveys.
Social media and online reviews
Monitor and manage what people are saying about your brand and locations online.
Pre-built integrations
Quickly connect to the tools you’re already using like Salesforce, POS systems, and more.
Mobile checklist software
Measure operational performance and guide frontline teams with mobile checklists and audits.
Mystery shopping and operational audits
Measure how your locations are delivering your brand and operational standards.
Internet of Things (IoT) sensors
Understand how the physical environment of your locations correlates to CX.
2. Make confident decisions with powerful reporting
Get the right data into the hands of the people that need it
Unlimited self-serve dashboards
Flexible dashboards make it easy to build reports and charts. Permissions allow users to view data by role or location.
Customer journey map dashboards
Visualize customer journey performance and identify areas of delight or despair so you can make improvements.
Get more context with text analytics
Transform open-ended feedback into meaningful insights with text analytics and sentiment analysis.
Predict business outcomes
Predict what actions will have the greatest impact on your bottom line with key driver analysis.
3. Empower your teams to take action
Your entire organization has a role to play in delivering your brand promise. Rally your teams – from the frontlines to upper management - to take actions that will have the biggest impact on your bottom line.
Case management
Turn detractors into brand ambassadors with powerful customer follow-up tools. Smart routing ensures nothing gets missed, keeping team members in the loop and management informed.
Action Campaigns™
Use this patent-pending technology to prioritize CX improvements by identifying the actions that will have the greatest impact on your business goals. Drive action in the frontlines with mobile task management and measure action impact.
Why Intouch?
What our customers are saying
“Intouch has helped me build a phenomenal team that I am VERY proud of!”
“The entire Intouch team is so supportive and always very prompt replying to our queries. Couldn't be happier!”
“The Intouch platform helps us to take measurable actions that allow us to better achieve our business goals.”