Customer experience management software built for retailers, restaurants and hotels

Transform your customer experience at every location. A complete, cloud-based solution that helps you listen, interpret and act on customer feedback and operational data.

Improved operations lead to better customer experiences

You can achieve both in just three steps

1. Listen to your customers at every touchpoint

Unify CX and operational data in a single platform

Surveys

Ask for customer feedback on the right channel, at the right time using surveys.
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Social media and online reviews

Monitor and manage what people are saying about your brand and locations online.
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Pre-built integrations

Quickly connect to the tools you’re already using like Salesforce, POS systems, and more.
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Mobile checklist software

Measure operational performance and guide frontline teams with mobile checklists and audits.
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Mystery shopping and operational audits

Measure how your locations are delivering your brand and operational standards.
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Internet of Things (IoT) sensors

Understand how the physical environment of your locations correlates to CX.
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2. Make confident decisions with powerful reporting

Get the right data into the hands of the people that need it

Cx Dashboard

Unlimited self-serve dashboards

Flexible dashboards make it easy to build reports and charts. Permissions allow users to view data by role or location.
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Customer journey map dashboards

Visualize customer journey performance and identify areas of delight or despair so you can make improvements.
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Get more context with text analytics

Transform open-ended feedback into meaningful insights with text analytics and sentiment analysis.
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Predict business outcomes

Predict what actions will have the greatest impact on your bottom line with key driver analysis.
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3. Empower your teams to take action

Your entire organization has a role to play in delivering your brand promise. Rally your teams – from the frontlines to upper management - to take actions that will have the biggest impact on your bottom line.

Action Campaigns Ipads

Case management

Turn detractors into brand ambassadors with powerful customer follow-up tools. Smart routing ensures nothing gets missed, keeping team members in the loop and management informed.

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Action Campaigns™

Use this patent-pending technology to prioritize CX improvements by identifying the actions that will have the greatest impact on your business goals. Drive action in the frontlines with mobile task management and measure action impact.

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Why Intouch?

Rapid implementation

Why wait to get started? Our modern technology, self-serve platform, and pre-built connectors mean we can get you up and running quickly.

Built for retail and hospitality

Our platform supports businesses with tens of thousands of locations, collects contextual data such as weather and traffic patterns, and connects review site data to specific locations.

Drive operational improvements

Measure the delivery of operational standards with mystery shopping and on-site audits. Patent-pending Action Campaigns empower frontline teams to take action and make it easy for you to measure results, so you can do more of what works.

What our customers are saying

“Intouch has helped me build a phenomenal team that I am VERY proud of!”

Cinco Restaurants

“The entire Intouch team is so supportive and always very prompt replying to our queries. Couldn't be happier!”

Jade Fine Foods

“The Intouch platform helps us to take measurable actions that allow us to better achieve our business goals.”

PARKER'S

Be one step ahead with LiaCX