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        Measure the moments that matter

        Hone in on what matters most to your customers with dynamic customer journey mapping software.

        Request a demo

        customerJourney

         

         

        Optimize every touchpoint

        Enhance your customer’s experiences at every stage of the customer journey with tools to understand the key points of delight and friction.

        Map every stage of key business metrics to maximize CX ROI and turn your journey maps into high impact tools to manage experiences.

        LiaCX® Customer Journey Touch Points
         

        Confidently identify critical stages in the journey that impact your business’ performance

        Drive revenue growth

        Leverage key points of delight to maximize opportunities for growth.

        Improve efficiency

        Hone in on the moments that matter, gaining efficiency through high impact activities.

        Prevent churn

        Proactively address customer issues by understanding the trends behind the data.

         

        Map key metrics

        Today, having a picture of your customer’s journey isn’t enough. Use Customer Journey Mapping Software to help you link the moments that matter to key business metrics for every critical interaction.

        kpiOverallSatisfaction
         

        Segment your customers

        Visualize the journey for your various customer segments to better understand what motivates them, predict their needs, and engage with them when they need you the most.

        Contact Center
         

        Understand how your customers are feeling

        Enhance journey maps with sentiment analysis of unstructured customer data and get rich insights to better understand why customers are behaving in a specific way.

        LiaCX® Sentiment Analysis Dashboard
         

        Do something great with customer feedback

        As you collect data from your customers, remember to be agile and to always have a desire to change. To maximize impact, make your customer journey maps a living and breathing component of your CX arsenal.


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        Map Your Customer Journey, Today