40+ years of CX mastery
The IntouchCX™ platform is designed based on years of hands-on expertise measuring customer experiences.
CX PLATFORM
Align your operations to deliver on customer expectations.
IntouchCX™ Platform empowers you to take action on real-time insights to increase operational efficiency, maintain standardization and earn customers for life.
Unparallelled CX analytics & reporting for multi-location brands
Spend more time acting on insights instead of manually analyzing trends, comparing results and charting your data. The IntouchCX™ platform offers rich reporting capabilities with out-of-the box options to get you started quickly, without the need for a data scientist.
Get the right information, to the right people, at the right time
Get the tools you need to deliver relevant insights to the people who need them, when it matters most. Whether you want to notify location managers of critical incidents in real-time, or deliver monthly reports of program scores, our location-based hierarchies and flexible triggers ensure nothing gets missed!
Keep employees focused on what matters most with Case Management
Use cases to heighten visibility around issues that need to be addressed with a customer or at a location. Assign, track, and verify the completion of tasks, collaborate on solutions and resolve problems in real-time. See all open issues, and easily prioritize them based on the scope and impact to your business.
Intouch’s LiaCX® Approach
At Intouch, we believe in listening, interpreting, and acting on actionable data; an approach we call LiaCX®. That’s why enterprise-level customers trust the IntouchCX™ platform, which brings together data from all customer experience programs in one place. By eliminating silos, it provides deeper context and clearer insights.
