Learn about your customer experience.

Get a complete picture of your operations and service levels with the Intouch product suite.

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Intouch for Operations
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  • Sobeys
  • Hyatt
  • Suncor: Intouchshop Mystery Shopping Client
  • Janssen
  • ETS

Find your operational gaps. Drive smarter, more efficient operations.


Measure customer experience through unbiased feedback.

Mystery shopping solutions

Get unbiased third party feedback about your customer experience with IntouchShop. Work with our teams to design custom mystery shopping solutions, for even the most complex and robust plans. With thousands of shoppers across North America, you can rely on IntouchShop to deliver you with high quality accurate data.

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IntouchShop Mystery Shopping Solutions

Collect customer feedback.

Customer surveys

Find out what customers think about the way your teams are delivering. IntouchSurvey allows you to create beautiful branded surveys that you can offer online, in-store or with the help of our customer intercept staff.

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Customer satisfaction

Verify details with certified third-party experts.

Audit solutions

Ensure compliance on the details that keep your operations running, with sophisticated audit programs you can rely on. With IntouchAudit you can build custom programs to meet your needs and rely on our specialized services and expertise to ensure the best results.

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Check execution internally.

Mobile audit & checklist software

Ditch paper forms for inspections, handbooks and daily tasks. Use IntouchCheck to create unlimited forms and checklists for teams to complete and submit in real-time. Measure more often. Save time. React to issues faster.

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Demo the complete suite of Intouch customer experience management solutions today.