Intouch customer satisfaction survey programs help you in three key ways:
1. Listen & Measure
Use online, in-store, or intercept customer satisfaction surveys to learn what your customers think at different touch points. Deploy surveys to customers through your choice of custom URLs, barcode or QR code scanning, email, and text message (SMS). Surveys even work offline.
2. Identify & Understand
Real-time, permission-based dashboards allow brand executives, operators, franchisees and managers to instantly see the customer feedback that matters most to them - from NPS scores to customer concerns, compliments, and more.
3. Act & Improve
Intouch customer rescue plans ensure negative experiences and unhappy customers are followed-up with immediately, and empower your teams to close the loop on every customer interaction.
Our fully-featured survey builder includes:
Intouch has been helping businesses improve customer experience for almost 40 years. We leverage this experience to help you design surveys that are tailored to your business needs and ask the right questions in the right way - so you can better understand and improve upon the key drivers of customer satisfaction and dissatisfaction.
Instantly gauge NPS and evaluate customer satisfaction and brand loyalty with charts and tables.
Understand the key drivers of customer satisfaction and dissatisfaction, set goals, and compare performance over time.
Drill down to specific survey answer summaries or filter to view your data by date, cycle, hierarchy, location and attributes.