OTTAWA, Canada April 30, 2018 - Intouch Insight Ltd. ("Intouch") (TSXV: INX) today announced that it has received an agreement from one of its current customers for an additional mystery shopping program which is expected to bring revenues of approximately $75,000 USD per month. The program – which is with one of the Company's largest customers in the Petro-Convenience industry – will be monthly recurring services revenue.
"In February we reported that our retention rate was over 97% on our 2017 revenue, and today we are pleased to announce that one of our long-standing customers in the United States has added a very significant monthly program with us. Our customer is one of the most widely respected brands in their industry and we are proud that they have the confidence in our customer experience management (CEM) programs to expand with us as they continuously improve their business results," said Cameron Watt, President & Chief Executive Officer. "Being able to rely on our strong base of customers is a huge advantage as we get ready to launch our new CEM software platform which is targeted at the same industries."
The new program will start in May 2018 and will become the 4th program currently running with this customer who has been doing business with the company since 2000.
About Intouch Insight
Intouch Insight offers a complete portfolio of customer experience management (CEM) products and services that help global brands delight their customers, strengthen brand reputation and improve financial performance. Intouch helps clients collect and centralize data from multiple customer touch points, gives them actionable, real-time insights, and provides them with the tools to continuously improve customer experience. Founded in 1992, Intouch is trusted by over 300 of North America's most-loved brands for their customer survey, mystery shopping, mobile forms, operational and compliance audits, and event marketing automation solutions. For more information, visit intouchinsight.com.
Certain statements included in this news release contain forward looking statements, which by their nature are necessarily subject to risks and uncertainties and other factors that may cause actual results, performance or achievements of the Company to be materially different from any future results, performance or achievements expressed or implied by such forward-looking statements. Such statements reflect the Company's current views with respect to future events, and are based on information currently available to the Company and on hypotheses which it considers to be reasonable; however, management warns the reader that hypotheses relative to future events which are beyond the control of management could prove to be false, given that they are subject to certain risks and uncertainties.
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