Intouch Insight Ltd. Launches Virtual Audit Product

OTTAWA, Canada (September 16, 2020) Intouch Insight Ltd. (the "Company") (TSXV: INX) (OTCQB: INXSF) today announced that it has developed a version of its audit capability that allows companies to ensure compliance with regulatory as well as certain operating standards while avoiding additional physical proximity for their employees. These virtual audit services are offered through Intouch as well as through its GCS Field Research brand which primarily handles regulatory audits including those around the Prescription Drug Marketing Act (“PDMA”).

"As it became apparent that COVID-19 was presenting long term changes to the landscape, we began to develop alternative ways we could assist our customers who were the most affected. Being able to enhance our technical offering to perform virtual audits became top priority. We determined what functionality needed to be developed as well as what tools were currently available and created a plan to support our partners with their critical audit needs in a safe and remote fashion," said Cameron Watt, President and CEO.

"The best example of an application for our new capabilities is in performing PDMA audits. These audits allow pharmaceutical companies to adhere to regulatory requirements and are often performed in the homes of sales representatives. With social distancing and household bubbles becoming the norm we had to bring an alternative to achieve these audits without physical interaction while still adhering to the strict guidelines of these important audit activities. Today we have a game changing way for the audit to be performed virtually including a real-time signature from the sales representative and the auditor validating the final results," said Watt.

"I am pleased to share that the product was swiftly adopted by customers including the transition of a current program with a fortune 100 North American pharmaceutical company. We remain committed to continued innovation as we navigate the ever changing landscape and look forward to making our virtual offerings broadly available," said Watt.

About Intouch Insight

Intouch Insight (TSXV: INX) (OTCQB: INXSF) offers a complete portfolio of customer experience management (CEM) products and services that help global brands delight their customers, strengthen brand reputation and improve financial performance. Through its flagship SaaS product, LiaCXTM, Intouch helps clients collect and centralize data from multiple customer touch points, gives them actionable, real-time insights, and provides them with the tools to continuously improve customer experience. Founded in 1992, Intouch is trusted by over 300 of North America’s most-loved brands for their customer experience management, customer survey, mystery shopping, mobile forms, operational and compliance audits, and event marketing automation solutions. For more information, visit intouchinsight.com.

Certain statements included in this news release, including those relating to the Company's proposed transaction, future revenues and expansion, contain forward-looking statements, which by their nature are necessarily subject to risks and uncertainties and other factors that may cause actual results, performance or achievements of the Company to be materially different from any future results, performance or achievements expressed or implied by such forward-looking statements. Such statements reflect the Company's current views with respect to expectations, estimates, future events, and are based on information currently available to the Company and on hypotheses which it considers to be reasonable; however, management warns the reader that hypotheses relative to future events which are beyond the control of management could prove to be false, given that they are subject to certain risks and uncertainties. The Company does not undertake any obligation to update or release any revisions to these forward-looking statements to reflect events or circumstances after the date of this presentation or to reflect the occurrence of unanticipated events, except as required by law.

Neither TSX Venture Exchange nor its Regulation Services Provider (as that term is defined in policies of the TSX Venture Exchange) accept responsibility for the adequacy or accuracy of this release.

For further information, please contact:
Cathy Smith
Chief Financial Officer
csmith@intouchinsight.com
613-270-7916