New CEM Software, LiaCX™, Inks Deal Worth $200,000 Over 2 Years
By: Lindsay Sykes September 18, 2018
OTTAWA, Canada (September 18, 2018) – Intouch Insight Ltd. (“Intouch”) (TSXV: INX) today announced that it has signed an agreement to provide its new LiaCX™ customer experience management (CEM) software to one of its existing customers. The agreement will run through 2020 with a value of $100,000 in annual recurring software revenue from LiaCX.
This customer is one of the largest convenience and gas retailers in Canada. The retailer, which operates 1,500 locations, currently uses Intouch mystery shopping, audit and customer survey product lines. The existing agreement for these products, which was set to expire at the end of 2018, has also been extended through 2020 in conjunction with the new agreement for LiaCX. The full value of the extended agreement is projected to be $2.1 Million.
The new agreement will allow the retailer to gain even deeper insights into its operational and voice of the customer (VoC) data through LiaCX artificial intelligence powered dashboards. LiaCX Action Campaign™ technology will also help the retailer automate its processes for actioning data and measuring the impact on business outcomes.
“We are absolutely thrilled to be able to expand our partnership with this long-standing customer and industry leader. It is a true testament to the strength of our new software that we are able to sign an agreement of this nature so quickly after launch, and also extend our existing business relationship for an additional two years. We certainly did not forecast signing such a significant agreement for LiaCX this early,” said Cameron Watt, President & Chief Executive Officer.
“We are further encouraged by the growth in the LiaCX sales pipeline. It enforces our belief in the CEM market and our ability to not only compete, but to create some of the best software on the market today,” said Watt.
About Intouch Insight
Intouch Insight offers a complete portfolio of customer experience management (CEM) products and services that help global brands delight their customers, strengthen brand reputation and improve financial performance. Intouch helps clients collect and centralize data from multiple customer touch points, gives them actionable, real-time insights, and provides them with the tools to continuously improve customer experience. Founded in 1992, Intouch is trusted by over 300 of North America’s most-loved brands for their customer experience management, customer survey, mystery shopping, mobile forms, operational and compliance audits, and event marketing automation solutions. For more information, visit intouchinsight.com.
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