Proud Partner to the Brands Customers Love.

Intouch Insight’s customer stories explain the challenges businesses faced, the programs they implemented, and the outcomes they reported. They show how businesses use customer experience insights to guide service, training, and operational decisions.

Client testimonials highlight responsive support, dedication, and collaboration. Concept Hotels describes how Intouch Insight’s team listens to requests and helps put operational goals into practice.

Intouch Insight’s mystery shopping case studies explore employee training, quality assurance, and packaging decisions. For example, the Alpaca Chicken mystery shopping case study shows how video feedback supported staff coaching and improved quality assurance scores.

Concept Hotels saved more than 1,000 hours annually by digitizing audits. Heritage Partners Group reported a 3–5% increase in all-day sales through improved customer experience and operational compliance.

Concept Hotels’ story shows how IntouchCheck® and mystery shopping connect internal operations with the guest experience. The business uses digital checklists to evaluate operational standards and mystery shopping to understand how guests experience its properties.

Customer insights help businesses identify improvements before a wider rollout. Wawa used Intouch Insight'sad hoc mystery shopping programs during its fresh pizza rollout to evaluate pizza temperature and the customer experience. The findings helped the team make adjustments before expanding the launch across the company.