Parker's Selects Intouch Insight's New Customer Experience Management Software
By: Lindsay Sykes October 16, 2018
Intouch Insight Ltd. (“Intouch”) (TSXV: INX) today announced that it has signed an agreement to provide its new LiaCX™ customer experience management (CEM) software to Parker’s Corporation (“Parker’s”). Parker’s, a leading gas and convenience retailer based out of Savannah, Georgia, will use LiaCX to support its ongoing commitment to delivering experiences that make its customers’ lives easier. Parker’s is an existing Intouch customer, and one of the fastest growing private companies in the United States.
The LiaCX platform will help Parker’s continue its growth while maintaining its reputation for excellence by collecting operational and customer experience intelligence, providing a deep understanding of store level performance and the ability to drive and track improvements.
“We are thrilled to expand our partnership with an industry leader like Intouch. We are very impressed with LiaCX and specifically its Action Campaign™ technology. The software will help us engage our frontline teams to take measurable actions at the store level that allow us to better achieve our business goals,” said Jeff Bush, Chief Operating Officer, Parker’s.
LiaCX is the latest product offering from Intouch and was launched in May of this year.
“The launch of our LiaCX software has been very well received in the marketplace and we are encouraged to have sales this early on in the process. Parker’s is a technologically advanced organization with a clear dedication to excellence and we are very happy to have them as one of our initial LiaCX partners,” said Cameron Watt, President & Chief Executive Officer, Intouch Insight.
About Intouch Insight
Intouch Insight offers a complete portfolio of customer experience management (CEM) products and services that help global brands delight their customers, strengthen brand reputation and improve financial performance. Intouch helps clients collect and centralize data from multiple customer touch points, gives them actionable, real-time insights, and provides them with the tools to continuously improve customer experience. Founded in 1992, Intouch is trusted by over 300 of North America’s most-loved brands for their customer experience management, customer survey, mystery shopping, mobile forms, operational and compliance audits, and event marketing automation solutions. For more information, visit intouchinsight.com.
About Parker's Convenience
With 54 stores strategically located across Georgia and South Carolina, Parker’s offers a smart alternative to traditional convenience stores, combining first-class customer service with an uncompromising commitment to quality. Proud to be headquartered in Savannah, Georgia Parker’s gives back to area schools, local hospitals and customers through its Fueling the Community program. For more information about The Parker Companies, please visit parkersav.com.
Certain statements included in this news release contain forward looking statements, which by their nature are necessarily subject to risks and uncertainties and other factors that may cause actual results, performance or achievements of the Company to be materially different from any future results, performance or achievements expressed or implied by such forward-looking statements. Such statements reflect the Company’s current views with respect to future events, and are based on information currently available to the Company and on hypotheses which it considers to be reasonable; however, management warns the reader that hypotheses relative to future events which are beyond the control of management could prove to be false, given that they are subject to certain risks and uncertainties.
Neither TSX Venture Exchange nor its Regulation Services Provider (as that term is defined in policies of the TSX Venture Exchange) accepts responsibility for the adequacy or accuracy of this release.
For further information, please contact:
George Aizpurua
Vice President, Communications
First Canadian Capital Corp.
Tel: 647-500-2389/416-742-5600
gaizpurua@firstcanadiancapital.com
or
George Pretli
Chief Financial Officer
gpretli@intouchinsight.com
613-270-7916