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    IntouchSurvey™

    Simple, Flexible, Pricing

    Your success is our success! We're committed to giving you the functionality you need to drive growth for your business. All of our paid plans offer unlimited users and surveys.

    Start

    FREE

    forever

    GET STARTED
    Monthly:
    Unlimited users
    Unlimited surveys
    100 Survey responses


    What's included:
    • Survey branding & design
    • Basic question types
    • Distribution by link
    • Standard reporting & dashboards
    • Email support

    Grow

    $99

    per month (USD)

    GET STARTED

    Monthly:
    1250 Survey responses
    1000 Email distributions


    Everything in Start, plus:

    • Distribution by email, social, QR code & embed code
    • Skip logic
    • Contact management & lists
    • Sentiment analysis
    • Fatigue protection
    • Phone support
    Most Popular

    Scale

    $199

    per month (USD)

    GET STARTED

    Monthly:
    3750 Survey responses
    3000 Email distributions


    Everything in Grow, plus:

    • Custom contact fields
    • Custom reporting & dashboards
    • Case management & triggers
    • Ability to add SMS distribution
    • Up to 1 hour per month with dedicated Customer Success Manager

    Lead

    $399

    per month (USD)

    GET STARTED

    Monthly:
    8000 Survey responses
    6250 Email distributions


    Everything in Scale, plus:

    • Advanced question types
    • Automated rules & workflows
    • Advanced user & organization management
    • Multilingual capabilities
    • Up to 2 hours per month with dedicated Customer Success Manager

    Copy of Section images - for website (1)

     

    Custom Enterprise Solutions


    Monthly:

    Unlimited survey responses
    Unlimited email distributions

    What's included:

    • Bulk user uploads & edits
    • White labeling
    • Custom domain & URL
    • Weighting
    • JavaScript
    • Key Driver Analysis
    • Automation Hub

    CONTACT US

     
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    Feature Comparison

    Start Grow Scale Lead Enterprise
    Pricing

    Free


    $ 99
    $ 7
    per/mo

    $ 199
    $ 29
    per/mo

    $ 399
    $ 79
    per/mo

    Please contact

    Administer & Optimize your Account
    Users
    Unlimited
    Unlimited
    Unlimited
    Unlimited
    Unlimited
    Surveys
    Unlimited
    Unlimited
    Unlimited
    Unlimited
    Unlimited
    Questions per survey
    Unlimited
    Unlimited
    Unlimited
    Unlimited
    Unlimited
    Responses per month
    100 per month
    1250 per month
    3750 per month
    8000 per month
    Unlimited
    Email distributions per month
    1000 per month
    3000 per month
    6250 per month
    Unlimited
    Email, phone support
    According to standard Service Level Agreement
    Email only
    On-demand help guides & knowledge base
    Dedicated Client Success Manager
    Up to 1 hour per month
    Up to 2 hours per month
    Custom package available
    Location manager user role
    Identify a Location Manager for your locations to ensure triggered notifications reach the right people at the right time
    Advanced user & organization management
    Send delayed activation emails, download users, granular hierarchy management, set user roles
    Trace logs
    Track user activities across the product
    Bulk user upload & updates
    Build Surveys & Manage Responses
    Survey branding & design
    Basic question types
    Calendar, Checkbox, Display image, Display text, Display video, Dropdown, Group, NPS, Radio button, Ranking, Rating, Scale, Slider, Text area, Text input
    Access to survey question & template library
    Quickly find and add commonly used VoC survey questions to your survey program
    Question scoring
    Assign values to each question in your survey program to gain better insight into your response data
    Survey health
    Track the performance of your survey and identify optimization opportunities
    Fatigue protection
    Ensure that respondents aren't overwhelmed with consecutive emails
    Smart prompts
    Help respondents find the right words by prompting them based on keywords they've written
    Help text
    Provide additional context to respondents in your surveys
    Customize placeholder text
    Hide data from reporting
    Keeps sensitive survey responses from appearing in reporting
    Character limits
    For text area
    Randomize / reorder answers
    For checkbox, drop down, matrix, radio button, ranking question types
    Piped text
    Use dynamic variables in survey questions to personalize surveys to respondents by pulling in customer names, addresses, or any number of variables
    Answer validation
    Specify the response format of text input fields for things like phone numbers and email addresses and prevent respondents from entering responses that do not match the specified format
    Rate limiting
    Limit the number of submissions from respondents to either a single response or a fixed number of responses per day
    Redirect
    Redirect respondents to a specific webpage upon submission of their survey
    Skip logic
    Personalize each respondent's experience while taking your survey by creating create custom paths through a survey based on each respondent's answers, contact attributes and more
    Sentiment analysis
    Tagging
    Tag questions to enable comparison across unrelated survey programs
    Advanced questions types
    Captcha, Image Upload, Matrix
    Multilingual
    Audio/Video uploads
    White labelling
    Remove Intouch Insight branding from surveys
    Custom domain & URL
    Use a custom domain in the URL of Survey webpages
    Weighting
    Assign weights to sections within surveys to fine tune scoring
    JavaScript
    Use custom JavaScript to manipulate surveys beyond the out of the box features and settings of IntouchSurvey™
    Report, Automate & Drive Action
    Standard dashboards & reports
    PDF downloads
    Report sharing & scheduled distributions
    Subscribe yourself or others to receive reports delivered right to your inbox at the right cadence for you
    Filtered analytics view
    Slice and dice your data with fully customizable and totally granular filters. Save and share your filters
    Sentiment analysis dashboard
    Data export
    Custom dashboard & reports
    Cases
    Rally your team around issues and track progress with cases
    Triggers
    Setup automatic actions based on specific criteria
    Rules & workflows
    Automated actions to enhance survey reporting
    Key Driver Analysis
    Identify and work towards your biggest CX opportunities
    CX Automation Hub
    Cross-program automation
    Distribute Surveys & Manage Contacts
    Distribution methods
    Link
    Email, social, QR code, embed code
    SMS add-on available
    SMS add-on available
    SMS - custom packages available
    Contact management
    Contact lists
    Bulk survey distribution
    Automated survey reminders
    Send reminders automatically to recipients who have not taken the survey to increase response rates
    Survey auto-delivery
    Set up specific surveys to be emailed to any contact based on things like if they're new, if any of their details get updated, etc.
    Custom contact fields
    Custom email senders
      GET STARTED GET STARTED GET STARTED GET STARTED CONTACT US
     

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    Still have questions?

    Give us a call, kick off a chat, or drop us a line. Our awesome team is always happy to chat about Customer Experience and helping you build your own brilliant experiences, everyday.

    1-800-263-2980
    letschat@intouchinsight.com