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    IntouchSurvey™

    Simple, Flexible, Pricing

    Your success is our success! We're committed to giving you the functionality you need to drive growth for your business. All of our plans offer unlimited users and surveys.

     

    Want to try it out? Sign-up for a 14-day free trial. No credit card required. Create your trial account now! 

    Grow

    $199

    per month (USD)

    GET STARTED
    Unlimited users
    Unlimited surveys
    1 location
    1250 Survey responses per month


     
     

    What's included:
    • Basic question types & templates
    • Survey branding & design
    • Skip logic
    • Survey health analysis
    • Distribution by link, social, QR code & embed code
    • Standard survey results reporting 
    • Email support & on-demand knowledge base
    Most Popular

    Scale

    $399

    per month (USD)

    GET STARTED

    Up to 5 locations
    3750 Survey responses per month
    3750 Email distributions per month
    Up to 3 custom dashboards
    Up to 5 triggers
    Basic connectors


    Everything in Grow, plus:

    • Advanced question types & templates
    • Sentiment analysis
    • Contact management & lists
    • Fatigue protection
    • Distribution by email & SMS add-on available
    • Aggregate survey reporting & dashboards
    • Filtered analytics views

    Lead

    Enterprise

    Contact us for pricing

    CONTACT US

    Scaled location pricing
    Scaled survey responses pricing
    Scaled email distribution pricing
    Unlimited custom dashboards
    Unlimited triggers
    Advanced connectors


    Everything in Scale, plus:

    • Advanced user, role and organization management
    • Multilingual capabilities
    • Add-on LiaCX® exclusive features , like: Case Management, Key Driver Analysis, Predictive Analytics, Automation Hub, Weather analysis, and more!
    • Time with dedicated Customer Success Manager

    Explore all features

     

    Take it for a test drive!

    Sign-up for a free 14-day trial account.

    START A FREE TRIAL

     
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    Feature Comparison

    Grow Scale Lead
    Pricing
    $ 199
    $ 0
    per month (USD)

    $ 399
    $ 7
    per month (USD)

    Contact us for Enterprise pricing

    Administer & Optimize your Account
    Locations
    1 location
    Up to 5 locations
    Scaled location pricing
    Users
    Unlimited
    Unlimited
    Unlimited
    Surveys
    Unlimited
    Unlimited
    Unlimited
    Questions per survey
    Unlimited
    Unlimited
    Unlimited
    Responses per month
    1250 per month
    3750 per month
    Scaled email response pricing
    Email distributions per month
    3750 per month
    Scaled email distribution pricing
    Support
    According to standard Service Level Agreement
    Email only
    Email only
    Email & Phone
    On-demand help guides & knowledge base
    Dedicated Customer Success Manager
    Advanced user, roles & organization management
    Send delayed activation emails, download users, granular hierarchy management, set user roles
    Bulk user upload & updates
    Trace logs
    Track user activities across the product
    Single-Sign-On
    Build Surveys & Manage Responses
    Survey branding & design
    Basic question types
    Calendar, Checkboxes, Display image, Display text, Display video, Dropdown, Group, NPS, Multiple choice, Ranking, Rating, Scale, Slider, Text area, Text input
    Basic question & template library
    Quickly find and add commonly used VoC survey questions to your survey program
    Survey health
    Track the performance of your survey and identify optimization opportunities
    Smart prompts
    Help respondents find the right words by prompting them based on keywords they've written
    Help text
    Provide additional context to respondents in your surveys
    Customize placeholder text
    Character limits
    For text area
    Randomize / reorder answers
    For checkbox, drop down, matrix, radio button, ranking question types
    Piped text
    Use dynamic variables in survey questions to personalize surveys to respondents by pulling in customer names, addresses, or any number of variables
    Answer validation
    Specify the response format of text input fields for things like phone numbers and email addresses and prevent respondents from entering responses that do not match the specified format
    Rate limiting
    Limit the number of submissions from respondents to either a single response or a fixed number of responses per day
    Redirect
    Redirect respondents to a specific webpage upon submission of their survey
    Skip logic
    Personalize each respondent's experience while taking your survey by creating create custom paths through a survey based on each respondent's answers, contact attributes and more
    Sentiment analysis
    Advanced question types
    Captcha, Image Upload, Matrix
    Advanced template & question library
    Question scoring
    Assign values to each question in your survey program to gain better insight into your response data
    Weighting
    Assign weights to sections within surveys to fine tune scoring
    Tagging
    Tag questions to enable comparison across unrelated survey programs
    Multilingual
    Audio/Video uploads
    White labelling
    Remove Intouch Insight branding from surveys
    Custom domain & URL
    Use a custom domain in the URL of Survey webpages
    JavaScript
    Use custom JavaScript to manipulate surveys beyond the out of the box features and settings of IntouchSurvey™
    Report, Automate & Drive Action
    Survey reports
    Standard survey reporting
    Survey records
    Individual survey responses
    Data export
    Export your data in CSV format.
    Aggregate survey reporting and standard dashboards
    PDF downloads
    Configurable PDFs
    Filtered analytics view
    Slice and dice your data with fully customizable and totally granular filters. Save and share your filters
    Sentiment analysis dashboard
    Custom dashboard & reports
    Up to 3 custom dashboards
    Triggers
    Setup automatic actions based on specific criteria
    Up to 5 triggers
    Connectors
    Basic connectors (free storage services, Slack)
    Advanced connectors (SFTP, Webhooks)
    Saved filters
    Report sharing & scheduled distributions
    Subscribe yourself or others to receive reports delivered right to your inbox at the right cadence for you
    File share
    Cases management
    Rally your team around issues and track progress with cases
    LiaCX® exclusive feature
    CX Automation hub
    Cross-program rules and workflows
    LiaCX® exclusive feature
    Key driver analysis & Action campaigns
    Identify and work towards your biggest CX opportunities
    LiaCX® exclusive feature
    Weather analysis
    LiaCX® exclusive feature
    Distribute Surveys & Manage Contacts
    Distribution methods
    Link, social, QR code, embed code
    Email, SMS add-on available
    Email, SMS add-on available
    Contact management
    Contact lists
    Bulk survey distribution
    Fatigue protection
    Ensure that respondents aren't overwhelmed with consecutive emails
    Automated survey reminders
    Send reminders automatically to recipients who have not taken the survey to increase response rates
    Survey auto-delivery
    Set up specific surveys to be emailed to any contact based on things like if they're new, if any of their details get updated, etc.
    Custom contact fields
    Custom email senders
    Rate limiting
    Limit the number of submissions from respondents to either a single response or a fixed number of responses per day
      GET STARTED GET STARTED CONTACT US
     

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    Still have questions?

    Give us a call, kick off a chat, or drop us a line. Our awesome team is always happy to chat about Customer Experience and helping you build your own brilliant experiences, everyday.

    1-800-263-2980
    letschat@intouchinsight.com