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      IntouchSurvey™

      Simple, Flexible, Pricing

      Your success is our success! We're committed to giving you the functionality you need to drive growth for your business. All of our paid plans offer unlimited users and surveys.

      Grow

      $99

      per month (USD)

      GET STARTED

      1250 Survey Responses per month
      1000 Email Distributions per month


      What's included:

      • Survey branding & design
      • Basic question types
      • Contact management & lists
      • Distribution by email, link, social, QR code & embed code
      • Standard reporting & dashboards
      • Sentiment analysis
      • Email & phone support
      Most Popular

      Scale

      $199

      per month (USD)

      Get Started

      3750 Survey Responses per month
      3000 Email Distributions per month


      Everything in Grow plus:
      • Custom contact fields
      • Custom reporting & dashboards
      • Case management & triggers
      • Ability to add SMS distribution
      • Up to 1 hour per month with dedicated Customer Success Manager

      Lead

      $399

      per month (USD)

      Get Started

      8000 Survey Responses per month
      6250 Email Distributions per month


      Everything in Scale plus:
      • Advanced question types
      • Automated rules and workflows
      • Advanced user and organization management
      • Multilingual capabilities
      • Up to 2 hours per month with dedicated Customer Success Manager

      Explore more features

       

      Still yearning for more?
      Contact us for custom pricing or to discuss our enterprise solutions. 

      CONTACT US

       

      You're in good company.

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      Feature Comparison

      Grow Scale Lead
      Pricing
      $ 99
      $ 0
      per/mo

      $ 199
      $ 7
      per/mo

      $ 399
      $ 29
      per/mo
      Administer & Optimize Your Account
      # of Users
      Unlimited
      Unlimited
      Unlimited
      # of Surveys
      Unlimited
      Unlimited
      Unlimited
      # Questions per Survey
      Unlimited
      Unlimited
      Unlimited
      # Responses per Month
      1250 per month
      3750 per month
      8000 per month
      # Email Distributions per Month
      1000 per month
      3000 per month
      6250 per month
      Email & phone support
      According to standard Service Level Agreement
      On-demand help guides and knowledge base
      Dedicated Client Success Manager
      Up to 1 hour per month
      Up to 3 hours per month
      Advanced User and Organization Management
      Send delayed activation emails, download users, granular hierarchy management, set user roles
      Trace Logs
      Track user activities across the product
      Bulk User Upload
      Enterprise only
      Build Surveys & Manage Responses
      Survey branding & design
      Basic question types
      Calendar, Checkbox, Display image, Display text, Display video, Dropdown, Group, Matrix, NPS, Radio button, Ranking, Rating, Scale, Slider, Text area, Text input
      Access to survey question template library
      Quickly find and add commonly used VoC survey questions to your survey program
      Question scoring
      Assign values to each question in your survey program to gain better insight into your response data
      Survey health
      Track the performance of your survey and identify optimization opportunities
      Fatigue protection
      Ensure that respondents aren't overwhelmed with consecutive emails
      Smart prompts
      Help respondents find the right words by prompting them based on keywords they've written
      Help text
      Provide additional context to respondents in your surveys
      Customize placeholder text
      Hide data from reporting
      Keeps sensitive survey responses from appearing in reporting
      Character limits
      For text area
      Randomize / reorder answers
      For checkbox, drop down, matrix, radio button, ranking question types
      Piped text
      Use dynamic variables in survey questions to personalize surveys to respondents by pulling in customer names, addresses, or any number of variables
      Answer validation
      Specify the response format of text input fields for things like phone numbers and email addresses and prevent respondents from entering responses that do not match the specified format
      Rate limiting
      Limit the number of submissions from respondents to either a single response or a fixed number of responses per day
      Redirect
      Redirect respondents to a specific webpage upon submission of their survey
      Skip logic
      Sentiment analysis
      Tagging
      Tag questions to enable comparison across unrelated survey programs
      Advanced questions types
      Captcha, Image Upload, Matrix
      Multilingual
      Audio/Video uploads
      Enterprise only
      White labelling
      Remove Intouch Insight branding from surveys
      Enterprise only
      Custom domain and URL
      Use a custom domain in the URL of Survey webpages
      Enterprise only
      Weighting
      Assign weights to sections within surveys to fine tune scoring
      Enterprise only
      Javascript
      Use custom Javascript to manipulate surveys beyond the out of the box features and settings of IntouchSurvey
      Enterprise only
      Report, Automate & Drive Action
      Standard dashboards & reports
      PDF downloads
      Report sharing & scheduled distributions
      Subscribe yourself or others to receive reports delivered right to your inbox at the right cadence for you
      Filtered analytics view
      Slice and dice your data with fully customizable and totally granular filters. Save and share your filters
      Sentiment analysis dashboard
      Data export
      Custom dashboard & reports
      Cases
      Rally your team around issues and track progress with cases
      Triggers
      Setup automatic actions based on specific criteria
      Rules & workflows
      Automated actions to enhance survey reporting.
      Key Driver Analysis
      Enterprise only
      CX Automation Hub
      Cross-program automation
      Enterprise only
      Distribute Surveys & Manage Contacts
      Distribution methods
      Link, email, social, QR code, embed code
      SMS add-on available
      SMS add-on available
      Contact management
      Contact lists
      Bulk survey distribution
      Automated survey reminders
      Send reminders automatically to recipients who have not taken the survey to increase response rates
      Survey auto-delivery
      Set up specific surveys to be emailed to any contact based on things like if they're new, if any of their details get updated, etc.
      Custom contact fields
      Custom email senders
      Enterprise only
        GET STARTED Get Started Get Started

      Contact us for custom pricing or to discuss our enterprise solutions. 

      CONTACT US

       

      FAQ

       

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      Still have questions?

      Give us a call, kick off a chat or drop us a line. Our awesome team is always happy to chat about Customer Experience and helping you build your own brilliant experiences, everyday.

      1-800-263-2980  letschat@intouchinsight.com