Case Studies – Customer Satisfaction (CSAT) Surveys

Learn how top brands drive value and ROI from their customer experience initiatives.

Customer Experience Case Study: Driving Survey Response Rate

Read this customer experience case study to learn how a leading beer retailer increased survey response rates and cut operating costs.
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Customer Experience Case Study: Driving Company-Wide Action on CX Data

Read this customer experience case study to learn how a leading convenience and gas retailer drives company-wide action on CX data and measures ROI.
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Customer Experience Case Study: Improving NPS and Average Transaction Value

Read this customer experience case study to learn how customer satisfaction and mystery shopping programs drive NPS and increase average transaction size.
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