CHANGES IN CONSUMER HABITS REPORT FALL 2021
What the 'new normal' means for petro-convenience
In our latest edition of the Changes in Consumer Habits series, we dive into how expectations continue to evolve.
What's covered in the report:
- What are the future trends impacting consumer behavior
- What customers expect from the businesses they interact with
- Where businesses can focus their efforts to drive the greatest impact
How have consumers responded to alternative shopping methods?
In our latest results, we saw a drastic drop in adoption of last mile services, like curbside pickup or delivery, from 24% last spring to 4% this fall.
What are consumer purchasing?
When asked what items consumers are typically purchasing from a petro-convenience store, it's no surprise that gas takes top spot by a landslide, followed by snacks and tobacco products.
What's important to consumers?
In our latest study, we investigated the key factors that influence a consumer's decision to choose a petro-convenience store. Location, price of gas and loyalty programs top the list!