CHANGES IN CONSUMER HABITS REPORT FALL 2021
What the 'new normal' means for petro-convenience
In our latest edition of the Changes in Consumer Habits series, we dive into how expectations continue to evolve.
What's covered in the report:
- What are the future trends impacting consumer behavior
- What customers expect from the businesses they interact with
- Where businesses can focus their efforts to drive the greatest impact
How have consumers responded to alternative shopping methods?
In our latest results, we saw a drastic drop in adoption of last mile services, like curbside pickup or delivery, from 24% last spring to 4% this fall.
![Petro-conv-Fall2021-3](https://www.intouchinsight.com/hs-fs/hubfs/images/landing-pages/CiCH%20Fall%202021/Petro-conv-Fall2021-3.png?width=900&height=600&name=Petro-conv-Fall2021-3.png)
What are consumer purchasing?
When asked what items consumers are typically purchasing from a petro-convenience store, it's no surprise that gas takes top spot by a landslide, followed by snacks and tobacco products.
![Petro-conv-Fall2021-2](https://www.intouchinsight.com/hs-fs/hubfs/images/landing-pages/CiCH%20Fall%202021/Petro-conv-Fall2021-2.png?width=900&height=600&name=Petro-conv-Fall2021-2.png)
What's important to consumers?
In our latest study, we investigated the key factors that influence a consumer's decision to choose a petro-convenience store. Location, price of gas and loyalty programs top the list!
![Petro-conv-Fall2021-1](https://www.intouchinsight.com/hs-fs/hubfs/images/landing-pages/CiCH%20Fall%202021/Petro-conv-Fall2021-1.png?width=900&height=600&name=Petro-conv-Fall2021-1.png)
Want more?
Download the full report to to learn what you can do to keep up with what consumers are looking for!