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RESTAURANT TRENDS REPORT FOR SPRING 2022

Discover the restaurant trends that will impact your business in 2022 and beyond


What's covered in the report:
  • Trend data on consumer engagement with food service establishments
  • What factors most influence and affect mobile ordering
  • Are convenience stores edging out QSR & fast-casual dining?
  • The future of plant-based alternatives
  • Are your loyalty programs making a difference?

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Changing engagement with food services pre and post pandemic

Today, we've mostly seen a return to pre-pandemic behaviors and expectations while some pandemic-related concerns remain prevalent. 71% of respondents have used a mobile app to purchase food from a fast food restaurant in the past year.

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Where to focus improvements when it comes to mobile ordering

The most common issue with mobile orders is items missing from the order followed by special instructions not followed and a wrong item being included. What does this mean for customer retention, and what needs to change?

mobile-ordering-factors

Are Convenience Stores overtaking QSR and Fast-Casual Dining? 

Convenience stores offering ready-made food are increasingly in direct competition with QSRs, edging out traditional fast-food offerings. Why is this? And, is the age of the consumer a factor?

 

Restaurant Trends - Landing Page

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