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Looking for the tools to drive value at your business? You're in the right place. 

The ROI of Customer Experience: 16 KPIs You Should Be Tracking

Definitions and formulas for metrics that matter to CX professionals.
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Designing a World-Class CX Approach: Creating Your Customer Experience Approach for Maximum Impact

Whether you're just beginning to think about CX or well on your way, this whitepaper will provide you with the tools you need to deliver a brilliant CX.
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How A Top Retailer Improved Sales and Increased Customer Feedback with IntouchShop

Find out how you can improve customer feedback, team engagement and sales by mystery shopping your stores.
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How Handy Mart Gas & Convenience Stores Saved $35,000 With IntouchCheck

Learn how a mobile forms software will help you save time and money at your locations.
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Serving Up Success: Three Ways to Cut Costs & Help your Restaurant Turn a Profit

Looking for new ways to cut labor costs, but still turn a profit? We've broken it down into three sections.
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Four Things You Need to Know Before Launching a Mystery Shopping Program

This ebook explains everything you need to know to create a successful mystery shopping program for your business.
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How to Use Restaurant Opening and Closing Checklists to Cut Labor Costs

We've identified four steps you can take to start cutting labor costs at your restaurant.
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Why No One's Following your Employee Handbook and How to Fix It

Your guide to getting staff to read your employee handbook.
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Manager's Guide: Three Steps for Launching a Successful Mystery Shopping Program

This guide shares three crucial steps every senior manager should take to ensure their mystery shopping program is launched successfully.
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Four Winning Strategies Used by Top Brands to Save Time and Cut Costs

Learn how some strategies helped brands achieve over $1 million in annual savings.
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2017 Petro-Convenience Industry Benchmarking Study

Learn how to wow your customers just like this year's winners.
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Marketer's Checklist: 20 Tips for Event Marketing Optimization

Start getting more leads from your event programs today.
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