Events – Customer Experience Management Software

Find out more about the latest Intouch events.

Webinar: Engage, Empower, Execute: How to Maximize the Employee's Role in the Customer Experience

Join Intouch Insight and Adam Toporek to learn actionable strategies for using employee engagement to generate better customer experiences. Register now.
Read More

Webinar: The Path to Journey Management

Watch this on-demand webinar to learn about the emerging role of Journey Managers, and how to develop a journey mindset, from Kerry Bodine and Intouch Insight.
Read More

Webinar: Moments that Matter: Creating Actionable Customer Journey Maps

Watch this on-demand webinar to learn how to create actionable customer journey maps. With special guest and journey mapping expert, Jim Tincher.
Read More

Webinar: How to Optimize CX Through the Voice of the Customer

Intouch and special guest, Faith Adams with Forrester Research, discuss how to drive better business outcomes through your VoC program.
Read More

Webinar: How Retailers Can Drive CX Excellence With Store-Level Execution

In this webinar, special guest Jere Matthews, VP of Operations at Rutter's convenience stores shares how store-level execution impacts customer experience.
Read More

Webinar: How to Design Customer Experience Moments that "Make Mom Proud"

Jeanne Bliss shares examples from real companies that have designed customer experiences that "make mom proud". Watch the on-demand webinar now.
Read More

Webinar: How to Select a Customer Experience (CX) Management Platform for Maximum Impact

Hear Jim Tincher, Mapper-In-Chief at Heart of the Customer, and Erik Germain, Solutions Consultant at Intouch Insight, discuss how to select the right technology to kick your CX program into high gear.
Read More

CX NYC: Why Employee Engagement Is the Most Important Link in Your CX Value Chain [Video]

Intouch CEO, Cameron Watt, discusses whether frontline teams have been left behind in the CX tech evolution, and how technology can be used to empower employees
Read More