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2021 Annual Drive-Thru Study

The 2021 Annual Drive-Thru Study examines the drive-thru performances of ten quick-service restaurants and gives you actionable insights on what matters most.

 

Purchase the Full Report      Download the Highlights →

drive-thru-study 2021
 

Get the Highlights First

The downloadable free highlights give you a sneak-peek into the study and the insights you can expect across various aspects of the quick-service restaurants business. 

Download the highlights of the 2021 Drive-Thru Study

 

The Complete Study Findings Include:

Speed of Service

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What's included:
  • By Brand
  • By Menu – Burgers, Chicken,
    Specialty, Wide Variety
  • By Car
  • Time of Day
  • Region
  • With / without PSM
  • With / without OCB
  • With / without Digital Menu Board
  • Accurate vs Inaccurate Orders
  • With / without Suggestive
    Selling

Order Accuracy

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What's included:
  • By Brand
  • By Menu – Burgers, Chicken, Specialty, Wide Variety
  • By Wait Time / Service Time / Total Time
  • By Speaker Clarity
  • With / without OCB
  • With / without Digital Menu Board
  • With / without Suggestive Selling
  • Friendly / Not Friendly

Food Quality

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What's included:
  • By Brand
  • By Menu – Burgers, Chicken, Specialty, Wide Variety
  • By Main Entrée
  • By Side Item
  • By Drink
  • Temperature
  • Time of Day
  • By Wait Time / Service Time / Total Time
  • Region
  • By Satisfaction Level

Customer Service

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What's included:
  • By Brand
  • By Region
  • By Menu – Burgers, Chicken, Specialty, Wide Variety
  • By Friendliness
  • By Speaker Clarity
  • By Masks
  • By Cleanliness

    Others:
  • Covid-19 Effects
  • Dine In Availability
  • Suggestive Selling
  • Payment Types Accepted
 

Purchase The Full Report

Get the full, comprehensive study report broken down by brand, accuracy, customer service, food quality, satisfaction, pandemic considerations, and more.

Your purchase includes:

  • The Full Report
  • Raw Data File in Excel
  • Readout of the Data
  • Your Brand Questions Answered by our Experts

Buy the Report

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