Third-Party Delivery Report 2025.

The 2025 Third-Party Delivery Report offers an unfiltered look at how today’s biggest third-party delivery apps and foodservice brands show up at the door. New this year, first-party delivery enters the mix and offers operators a fresh benchmark against third-party performance. Whether you run a multi-location QSR chain, an independent restaurant, or a convenience store chain, these delivery insights will give you a sharper view of what your customers really experience.

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THE REPORT MEASURES FOUR KEY ASPECTS ACROSS THREE LEADING THIRD-PARTY FOOD DELIVERY PARTNERS.

Order Accuracy is catching up with expectations

Third-Party platform accuracy improved by 1 percentage point in 2025. C-stores made the biggest leap, up 5 percentage points, while restaurants dipped slightly by 1 point. As a result, the gap between the two is shrinking quickly from 13 points in 2024 to just 7 this year.

See which delivery partner leads in order accuracy.

Is timing still a weak spot?

Average promoted delivery times on third-party apps were shorter by a minute in 2025, driven by a particular provider cutting down over five minutes from their commitments. Actual delivery times also took longer by just over a minute. Resulting in customers receiving their food later than the promoted time.

See how third-party delivery partners stack up on promised vs. actual delivery times.

Who's winning between First-Party and Third-Party

First-Party apps made a strong showing with faster delivery, higher order accuracy, and more customization options compared to third-party platforms. The caveat is that one in three orders placed through a first-party app was still fulfilled by a third-party courier.

See how third-party delivery partners compare to first-party apps.

Which partner is charging the most

Delivery got cheaper this year, with DoorDash leading the pack by lowering fees $1.82 from last year. Across all platforms, the average drop was $1.10.

See which delivery partner is charging the most.

Empowering your delivery choices.

This report underscores the importance of choosing the right delivery partner and optimizing operations to enhance customer experience. Four key aspects that we measured in the report:

Mystery Shop Allocation

We evaluated 150 orders on each third-party platform (Uber Eats, DoorDash, and Grubhub) and another 150 through first-party brand apps, with both sets balanced between convenience stores and quick-serve restaurants.

Timing

600 mystery shops geographically spread across the United States between April and June 2025. Orders were placed between the hours of 5:00 a.m. and 11:00 p.m. to capture a wide range of dayparts and operational realities.

Metrics Measured

The study evaluated four key factors that influence consumer choice: Speed of Service, Order Accuracy, Delivery, Fees, and Overall Experience.

The 2025 Third-Party Delivery Study is here. Download your copy now.