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Create exceptional guest experiences across your properties.

Deliver memorable stays, streamline operations, and deepen guest loyalty with hospitality-centric customer experience solutions built for multi-location brands.

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SERVING SOME OF THE LEADING HOSPITALITY CHAINS IN NORTH AMERICA.
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Is your brand promise felt in every guest experience across your properties?

Capture guest feedback, evaluate service execution, and uncover operational gaps to ensure brand standards are delivered consistently from check-in to check-out.
Strengthen Guest Satisfaction

Understand what shapes guest satisfaction at each stage of the stay and address experience gaps before they affect reviews, ratings, or overall perception.
Improve Operational Consistency

Identify gaps in housekeeping execution, facility readiness, safety checks, and brand compliance to ensure standards are met across properties and shifts.
Boost Guest Loyalty

Turn positive experiences into repeat visits and recommendations by understanding what drives satisfaction and addressing issues before they impact loyalty.
CX Analytics Reporting Dashboards by Intouch Insight

Get the CX insights you need to deliver smooth, connected guest journeys - all-in-one place.

A truly customer-centric brand never shies away from listening to its customers, interpreting their feedback, and acting upon it to improve their experience. Our best-in-class solution empowers brands to measure the moments that matter and exceed customer expectations at every stage of their journey.
Holistic View Across Properties

Monitor and coordinate guest experience and brand standards across every hotel, resort, or venue.
Secure and Scalable

Enterprise-grade security with advanced security features like Single Sign-On (SSO) and multi-factor authentication and support for multi-property operations.
Simple and Easy-to-use

Get up and running fast with a user-friendly CX platform, supported by video tutorials and pre-built dashboards for a smooth setup across properties.
White Glove Approach

Enterprise clients benefit from dedicated Customer Success support, helping hospitality teams maximize the impact of their CX initiatives.
Advanced Insights & Analytics

Turn guest feedback into foresight by using machine learning and predictive analytics to measure how experience improvements affect your KPIs.
Unified Intelligence Hub

Consolidate all your CX insights into one hub. Access data from mystery shopping, surveys, audits, and other CX initiates, streamlining decision-making.

Enterprise-Level CX Solutions for every moment of the guest journey.

Gain a clearer view of how standards are executed across properties so teams can deliver more consistent guest experiences at scale.

Mystery Shopping for Hospitality

See your property through the guest’s eyes. Evaluate service delivery, operational execution, and brand consistency across locations with IntouchShop®.

  • Assess front desk interactions, professionalism, and friendliness

  • Evaluate room readiness, cleanliness, and amenity availability

  • Measure service consistency across departments and shifts

  • Identify gaps between brand promise and on-property execution

Learn More

See your property through the guest’s eyes with mystery shopping.

Checks, Audits & Inspections

Maintain brand standards and operational excellence with automated inspections and digital checklists using IntouchCheck®.

  • Automate housekeeping, maintenance, and safety checks

  • Standardize inspections across properties and departments

  • Track compliance with cleanliness, safety, and service standards

  • Trigger follow-ups and corrective actions in real time

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Maintain brand standards and operational excellence with automated inspections and digital checklists using Intouch's digital checklists and inspection software.

Voice of the Customer Program

Understand how guests feel at every stage of their stay, from arrival to departure. Capture actionable feedback and uncover drivers of satisfaction and loyalty with IntouchSurvey®.

  • Collect feedback on check-in, room experience, amenities, and service

  • Measure guest satisfaction, likelihood to return, and recommend

  • Identify trends across properties, brands, or guest segments

  • Integrate Net Promoter Score (NPS) and Customer Satisfaction (CSAT) data

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Understand how guests feel at every stage of their stay, from arrival to departure.

Operational Audit

Get a deeper, objective evaluation of front-of-house and back-of-house operations with IntouchAudit®.

  • Verify adherence to Standard Operating Procedures (SOPs)

  • Identify gaps between brand expectations and on-site execution

  • Assess service delivery, operational workflows, and compliance

  • Uncover opportunities to improve consistency and efficiency

Learn More
 

 


 

Get a deeper, objective evaluation of front-of-house and back-of-house operations with IntouchAudit®.

Get in touch today!

Our team would be happy to walk you through how our suite of CX solutions can help your business.

 
 

Frequently Asked Questions