Customer Satisfaction (CSAT)
Identify the key drivers of overall customer satisfaction and guide your teams to take the actions needed to deliver best-in-class experiences.
An Action Campaign™ is a series of specific actions you assign to your teams, aimed at improving a business metric, such as a KPI, or resolving a trending issue. Use this technology to guide frontline teams to deliver amazing experiences while replicating and scaling success.
Have a KPI you want to improve? Gain visibility into the activities that impact your ability to achieve that KPI. Create campaigns to monitor specific goals. Align teams to improve efficiency.
Our automated key driver analysis tool will tell you which parts of your customer experience or operational performance are having the biggest impact on the targeted KPI.
Key drivers are weighted by importance, so it’s easy to see where you should start focusing your efforts.
Rally your organization, from top-to-bottom, at every location around your shared objectives. Monitor the completion of campaigns and understand the impacts of actions taken to refine your operational performance.
You can use Action Campaigns™ to make an impact in any area, or on any KPI across your business! Here are a few common use cases to illustrate how CX pros are using them to improve key metrics for their business.