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Measure the moments that matter

Hone in on what matters most to your customers with dynamic customer journey mapping software.

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customerJourney

 

 

Optimize every touchpoint

Enhance your customer’s experiences at every stage of the customer journey with tools to understand the key points of delight and friction.

Map every stage of key business metrics to maximize CX ROI and turn your journey maps into high impact tools to manage experiences.

LiaCX® Customer Journey Touch Points
 

Confidently identify critical stages in the journey that impact your business’ performance

Drive revenue growth

Leverage key points of delight to maximize opportunities for growth.

Improve efficiency

Hone in on the moments that matter, gaining efficiency through high impact activities.

Prevent churn

Proactively address customer issues by understanding the trends behind the data.

 

Map key metrics

Today, having a picture of your customer’s journey isn’t enough. Use Customer Journey Mapping Software to help you link the moments that matter to key business metrics for every critical interaction.

kpiOverallSatisfaction
 

Segment your customers

Visualize the journey for your various customer segments to better understand what motivates them, predict their needs, and engage with them when they need you the most.

Contact Center
 

Understand how your customers are feeling

Enhance journey maps with sentiment analysis of unstructured customer data and get rich insights to better understand why customers are behaving in a specific way.

LiaCX® Sentiment Analysis Dashboard
 

Do something great with customer feedback

As you collect data from your customers, remember to be agile and to always have a desire to change. To maximize impact, make your customer journey maps a living and breathing component of your CX arsenal.


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Map Your Customer Journey, Today