KEY DRIVER & CX PREDICTIVE ANALYTICS

It’s a set of features that automatically analyzes your program data to identify the factors (key drivers) that most influence your KPIs and uses predictive models to forecast how changes will affect those KPIs. The goal is to turn data into prioritized, actionable insights without heavy manual work.

No. The platform is designed to act as an “always-on analyst,” automatically running the statistical modelling, scoring, ranking, and visualization so non-technical users can interpret results.

The platform uses built-in algorithms and pre-built data models to analyze relationships between your collected data and chosen KPIs, then scores and ranks drivers by their relative influence. Visualizations show which drivers matter most so you can act quickly.

You can use the data you’re already collecting in IntouchCX™ platform and you can import external data if needed. No need to manually stitch together spreadsheets or run separate analyses.

It runs prediction scenarios using its models to estimate how improvements in specific key drivers will change your KPI outcomes, and provides interactive dashboards so you can compare scenarios and prioritize actions.

After identifying key drivers, you can create Action Campaigns to align locations or teams around targeted improvements, track campaign completion, and measure how those actions affect operational performance and KPIs.

You can request a demo or contact an Intouch Insight expert by filling out the form. A representative will schedule a personalized demo and discuss how the platform fits your needs.

Yes. Pre-built visualizations let you monitor KPIs over time and you can set specific timeframes to analyze the effect of rollouts or changes during defined periods.