Hear from your customers before the world does.

IntouchSurvey^® is an easy-to-use survey tool designed to help you gather customer feedback at every stage of the customer journey, enabling you to boost customer satisfaction and drive data-informed business decisions.

Explore Features

A customer is filling a survey after interacting with a business.

Effortlessly capture customer insights
in four simple steps.

IntouchSurvey^® has everything you need to capture customer feedback effortlessly! Packed with intuitive dashboards, powerful analytics, and ready-to-go survey templates, it’s designed to help you transform data into insights—hassle-free.

1. Build

Build your first survey in minutes using our intuitive drag-and-drop editor. Not sure where to start? Leverage our template library.

2. Distribute

Disseminate surveys using various distribution options & collect customer feedback at every stage of the customer journey in real-time.

3. Analyze

Analyze your customer feedback using dashboards and filters for better decision making. Do sentiment analysis with a single click.

4. Improve

Identify consumer trends and areas of improvement over time. Target the actions that will have the greatest impact on customer satisfaction.

Learn how you can grow your business by collecting customer feedback.

Boost retention, revenue & reach with every survey.

RETAIN EXISTING CUSTOMERS
Keep your customers coming back by digging into what they love about you and listening to what they want to see in the future.
INCREASE AVERAGE TICKET PRICE
Look for new opportunities across the customer journey to reveal additional needs you can fill and ensure nothing is left on the table.
ACQUIRE NEW CUSTOMERS
Replicate success by applying insights and learnings from existing customer surveys to attract and impress all that follow.

Learn All About Surveys

Drag-and-drop Editor

Easily create surveys with our intuitive drag-and-drop editor, and get a head start with ready-to-use templates—no need to start from scratch.

Built-in Intelligence

Enhance your surveys with responsive features like skip logic, and improve analysis with question scoring and weighting.

Personalization

Personalize your surveys with custom URLs, designs, and logos. You can also tailor specific questions for select locations.

Location Management

Effortlessly organize your data with location-based reporting for individual stores or regions.

Reports & Analytics

Prioritize what matters with customizable reports and analytics, featuring tools like sentiment analysis.

Rules Automation

Set automated rules to trigger workflows instantly, driving real-time impact without the need for manual intervention.

Gain localized insights with seamless contact management

Every location tells a different story. With IntouchSurvey, you can focus on individual store performance through our contact center, streamline survey distribution, manage targeted outreach, and roll out successful tactics across all locations.

Create contacts and contact lists to streamline the distribution of surveys
Easily track survey responses and contact history for enhanced result analysis
Import contact lists via CSV for targeted outreach and streamlined management of contacts

IntouchSurvey™ score by location over time

Turn insights into actions

Insight is just the start—action drives results. Once your surveys are deployed, you’ll be able to identify, track, and analyze the key factors influencing your customer experience KPIs.

Pinpoint the CX initiatives with the most impact on your KPIs using predictive analytics.
Leverage Action Campaigns to align activities with outcomes and unite your team around shared goals.
Measure the impact of your improvements in real time.

IntouchSurvey™ tracks campaigns performance

Scale it up with automations

Our automation hub enables you to take automated actions based on the insights you discover, driving excellence in customer experience.

Create custom workflows to streamline reporting, boost efficiency, and drive proactive actions.
Use real-time data to trigger workflows and enable immediate action across your organization.
Set automated triggers, workflows, and rules to keep your business running smoothly, hands-free.

IntouchSurvey™ automation