| Grow | Scale | Lead | |
|---|---|---|---|
| Pricing |
$ 199 $ 0 per month (USD) |
$ 399 $ 7 per month (USD) |
|
| Administer & Optimize your Account | |||
| Locations | |||
| Users | |||
| Surveys | |||
| Questions per survey | |||
| Responses per month | |||
| Email distributions per month | |||
| Support According to standard Service Level Agreement |
|||
| On-demand help guides & knowledge base | |||
| Dedicated Customer Success Manager | |||
| Advanced user, roles & organization management Send delayed activation emails, download users, granular hierarchy management, set user roles |
|||
| Bulk user upload & updates | |||
| Trace logs Track user activities across the product |
|||
| Single-Sign-On | |||
| Build Surveys & Manage Responses | |||
| Survey branding & design | |||
| Basic question types Calendar, Checkboxes, Display image, Display text, Display video, Dropdown, Group, NPS, Multiple choice, Ranking, Rating, Scale, Slider, Text area, Text input |
|||
| Basic question & template library Quickly find and add commonly used VoC survey questions to your survey program |
|||
| Survey health Track the performance of your survey and identify optimization opportunities |
|||
| Smart prompts Help respondents find the right words by prompting them based on keywords they've written |
|||
| Help text Provide additional context to respondents in your surveys |
|||
| Customize placeholder text | |||
| Character limits For text area |
|||
| Randomize / reorder answers For checkbox, drop down, matrix, radio button, ranking question types |
|||
| Piped text Use dynamic variables in survey questions to personalize surveys to respondents by pulling in customer names, addresses, or any number of variables |
|||
| Answer validation Specify the response format of text input fields for things like phone numbers and email addresses and prevent respondents from entering responses that do not match the specified format |
|||
| Rate limiting Limit the number of submissions from respondents to either a single response or a fixed number of responses per day |
|||
| Redirect Redirect respondents to a specific webpage upon submission of their survey |
|||
| Skip logic Personalize each respondent's experience while taking your survey by creating create custom paths through a survey based on each respondent's answers, contact attributes and more |
|||
| Sentiment analysis | |||
| Advanced question types Captcha, Image Upload, Matrix |
|||
| Advanced template & question library | |||
| Question scoring Assign values to each question in your survey program to gain better insight into your response data |
|||
| Weighting Assign weights to sections within surveys to fine tune scoring |
|||
| Tagging Tag questions to enable comparison across unrelated survey programs |
|||
| Multilingual | |||
| Audio/Video uploads | |||
| White labelling Remove Intouch Insight branding from surveys |
|||
| Custom domain & URL Use a custom domain in the URL of Survey webpages |
|||
| JavaScript Use custom JavaScript to manipulate surveys beyond the out of the box features and settings of IntouchSurvey™ |
|||
| Report, Automate & Drive Action | |||
| Survey reports Standard survey reporting |
|||
| Survey records Individual survey responses |
|||
| Data export Export your data in CSV format. |
|||
| Aggregate survey reporting and standard dashboards |
|||
| PDF downloads | |||
| Filtered analytics view Slice and dice your data with fully customizable and totally granular filters. Save and share your filters |
|||
| Sentiment analysis dashboard | |||
| Custom dashboard & reports | |||
| Triggers Setup automatic actions based on specific criteria |
|||
| Connectors | |||
| Saved filters | |||
| Report sharing & scheduled distributions Subscribe yourself or others to receive reports delivered right to your inbox at the right cadence for you |
|||
| File share | |||
| Cases management Rally your team around issues and track progress with cases |
|||
| CX Automation hub Cross-program rules and workflows |
|||
| Key driver analysis & Action campaigns Identify and work towards your biggest CX opportunities |
|||
| Weather analysis | |||
| Distribute Surveys & Manage Contacts | |||
| Distribution methods | |||
| Contact management | |||
| Contact lists | |||
| Bulk survey distribution | |||
| Fatigue protection Ensure that respondents aren't overwhelmed with consecutive emails |
|||
| Automated survey reminders Send reminders automatically to recipients who have not taken the survey to increase response rates |
|||
| Survey auto-delivery Set up specific surveys to be emailed to any contact based on things like if they're new, if any of their details get updated, etc. |
|||
| Custom contact fields | |||
| Custom email senders | |||
| Rate limiting Limit the number of submissions from respondents to either a single response or a fixed number of responses per day |
|||
 |
 |
 |
|
IntouchSurvey™
Simple, Flexible, Pricing
Your success is our success! We're committed to giving you the functionality you need to drive growth for your business. All of our plans offer unlimited users and surveys.
Want to try it out? Sign-up for a 14-day free trial. No credit card required. Create your trial account now!
Grow
$199
per month (USD)
Unlimited users
Unlimited surveys
1 location
1250 Survey responses per month
1250 Survey responses per month
What's included:
- Basic question types & templates
- Survey branding & design
- Skip logic
- Survey health analysis
- Distribution by link, social, QR code & embed code
- Standard survey results reporting
- Email support & on-demand knowledge base
Most Popular
Scale
$399
per month (USD)
Up to 5 locations
3750 Survey responses per month
3750 Email distributions per month
Up to 3 custom dashboards
Up to 5 triggers
Basic connectors
Everything in Grow, plus:
- Advanced question types & templates
- Sentiment analysis
- Contact management & lists
- Fatigue protection
- Distribution by email & SMS add-on available
- Aggregate survey reporting & dashboards
- Filtered analytics views
Lead
Enterprise
Contact us for pricing
Scaled location pricing
Scaled survey responses pricing
Scaled email distribution pricing
Unlimited custom dashboards
Unlimited triggers
Advanced connectors
Everything in Scale, plus:
- Advanced user, role and organization management
- Multilingual capabilities
- Add-on LiaCX® exclusive features , like: Case Management, Key Driver Analysis, Predictive Analytics, Automation Hub, Weather analysis, and more!
- Time with dedicated Customer Success Manager
You're in good company.
FAQ
-
Do you offer team discounts or corporate plans?
Our pricing was designed to support businesses in their journey towards CX maturity. We know that for a CX program to be truly effective, it takes a village, and that’s why non-user based billing is at the core of our philosophy. We want to make sure that everyone across your organization can participate in helping you earn more and save more without limitation!
As far as corporate plans go, we know that sometimes situations are unique. We do offer enterprise-level plans for large organizations whose usage falls outside of our standard tiers.
-
What are my payment options & when will I be charged?
We accept payment from all major credit card providers, and you will only be charged once you officially sign-up for one of our subscription plans.
-
Can I change my plan or downgrade my subscription?
You can, but we doubt you’ll want to!
Once you’re consistently gaining data and driving your own business and customer intelligence, the sky's the limit with what you can do. You're going to love how easy it is to take your survey data and turn it into a powerful tool to help you earn more and save more! We can guarantee that it will be hard for you to imagine running your business without that level of insight into your customers and teams. But, we understand sometimes you just need a little flexibility and we’re happy to offer it to you should you need it.
-
Can I purchase additional Intouch products online?
Absolutely!
You’ll notice as you use the platform that we offer opportunities and additional ways to collect and interpret critical data that can drive high-impact actions for your business and customers. We even show you how to automate those actions for swift adoption, beeling you towards success.
You can learn more about our other products here and take them for a trial run.
-
Does IntouchSurvey™ integrate with other software & tools?
Yes!
We fully support you in obtaining a 360˚ view of your customer insights. From importing any of your external data to connecting you through open API’s to any of your other platforms, we can help.
-
How is my data protected?
We take the protection of our clients’ data and their customers’ information very seriously.
Our applications are developed and hosted using modern-day best practices. The Intouch infrastructure is designed to be secure and resilient, against both attack and hardware or software failure. We employ regular monitoring, logging, backups, and security vulnerability scanning to provide our customers with protection and peace of mind.
For more information on data protection, see our Privacy Policy.
-
What support is available to help me make the most of IntouchSurvey™?
In the words of the Detroit Emeralds, “you want it, you got it”. We offer a range of support levels and ways to connect with us and we’ve got the packages to prove it. We can be as hands-on, or off as you want.
At Intouch, we believe CX mastery should be easy and pride ourselves on building intuitive, easy-to-use features to power our platform. If you wish to self-onboard you’ll be pleased with the tools we provide you in case you get stuck along the way; like our helpdesk articles, in-product support, online chat, and dedicated Customer Success team available to take your calls.
We’ve even created template libraries so you can get straight to the best practices around soliciting the most pertinent feedback at the right frequency. Our platform is so smart, it offers you a health check as you build surveys and checklists to help keep you on the right path.
But, we also know, you’re busy. Many of our partners are owner-operators, dedicated to the front line and other areas of the business. With this in mind, we offer blocks of support hours all the way through to fully curated design and implementation.