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        Boost productivity with no-nonsense automation and workflows

        LiaCX®'s CX Automation Hub gives you the power to build limitless workflows that adapt to your business and drive operational efficiency for your people.

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        CX Automation | LiaCX® by Intouch Insight



        Drive action and reinforce behavior - automatically

        Setting up powerful, integrated workflows has never been easier! LiaCX® gives you the tools to create simple solutions for complex scenarios that drive relevant and proactive actions to take control of your customer’s experience.

        Dive into the power of the CX Automation Hub by clicking on the tiles below to uncover examples of how we can make your life easier

        dig deeper

        Instantly identify areas that need deeper investigation

        Have you received 5 negative online reviews from a single location in a row?

        Automatically create and assign cases when anomalies arise.

        reinforce employee behavior

        Reinforce employee behavior and operating procedures

        Have you received a failing score for bathroom cleanliness in the last 3 inspections

        Automatically trigger pre-built bathroom cleanliness checklists to be assigned and scheduled that run until scores return to a passing grade.


        Ensure customer issues are resolved immediately

        Even the best CX program can be derailed if feedback isn’t actioned immediately.

        Don’t let your customers go unheard. Automatically trigger actions and address client concerns proactively.


        Act on aggregate events - not single data points

        LiaCX® enables you to build complex business rules based on multiple sets of criteria, not just single events.

        Enrich your data by leveraging workflows to append tags or other metadata in order to derive more in-depth insights from simplified cross-program reporting and customer segmentation.

        merging arrows

        Set company-wide, or location-based performance thresholds

        Define the success criteria for critical points along your customer’s journey, and manage the cases that fall below your standards.

        Use workflows to trigger the appropriate action when one or more success criteria is missed and leverage case management [link] to see things through to resolution.


        performance threshold

        The time to act is now

        Find out you can get the piece of mind you deserve by automating critical actions across your organization.