CX products and services designed to drive safety and satisfaction for convenience stores

 

Find out the latest trends in consumer habits in the petro-convenience industry.

 

Get the Report

 

Take control of every aspect of your customer’s experience.

From delivering consistent experiences store-to-store to ensuring safety standards and compliance requirements are being met, Intouch’s blended approach to customer experience management enables petro-convenience brands to build trust and loyalty, increase safety and consistency and drive operational excellence, all the while personalizing experiences to earn customers for life.

Listen

Listen to your customers with surveys, social media monitoring, mystery shop programs, and third-party data.

Interpret

Dive into your data with robust reporting BI tools, AI-driven predictive analytics, and sentiment analysis.

Act

Turn data into action with Action Campaigns, Case Management, and Form Automation Software.

Learn more

 

Give your customers a safe and convenient experience.

Convenience stores have been leading the way when it comes to making operational changes to keep customers and employees safe. You need a partner who can support you in measuring the long term impacts of new ways of engaging with your customers.

Intouch goes beyond delivering a one-size-fits-all approach. We understand the petro-convenience sector and have the expertise to back it up! Dive into each of the following areas to understand how we can help by clicking on the card.

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Manage Multiple Locations

Understand what’s going on, down to the location

LiaCX’s flexible reporting gives real time insights across all stores so you can see what’s working in one location vs another. Granular filters and permissions make sure you get the right information to the right people when it matters most - even delivered right to their inbox!

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Protect Customers & Staff

Health and Safety is everyone’s #1 concern

Convenience stores have been at the forefront of implementing new protocols to keep everyone safe since the start of the pandemic. Make sure your standards are being met with easy-to-build mobile checklists perfect for running internal audits and daily operational checklists.

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Standardize the Experience

Make your customers feel at home regardless of the location

Deliver consistent customer experiences across locations that meet brand and operational standards. Using a combination of internal and external auditing programs, Intouch supports you in ensuring employees are properly trained and can identify areas for improvement.

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Drive Satisfaction & Loyalty

Identify the key drivers behind your customers’ satisfaction

Leverage Intouch’s intuitive survey platform to measure your customers’ experiences pre and post-transactions. Conduct key driver analysis to understand what elements of the experience are having the greatest impact, and keep customers coming back.

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Ensuring Compliance

Make sure employees are meeting standards

Intouch’s mystery shop and audit programs are objective, 3rd party assessments that help you ensure compliance with brand and operational standards, health and safety requirements, and the sale of age-restricted products like tobacco, alcohol, cannabis, or lottery.

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Resolve Issues Quickly

Don’t wait for an issue to become a problem

Whether it’s a poor NPS score, a bad online review, or a failed audit or inspection, LiaCX’s CX Automation drives action behind the scenes so you don’t have to. Focus on what matters most to your business, and we’ll take care of the rest.

Intouch’s LiaCX Business Intelligence tools give Corporate a bird’s eye view into the performance of our mystery shop and age-verification programs across locations; while individual operators get actionable insights to help them improve business processes and ensure standards are being met.
Andrew B.
Process Integration Manager, Parkland Fuel Corporation
 
Brands that rely on intouch insight
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The time to act is now!

Let's start building brilliant experiences together!

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