Listen to your customers with surveys, social media monitoring, mystery shop programs, and third-party data.
Understand what’s going on, down to the location
LiaCX’s flexible reporting gives real-time insights across all stores so you can see what’s working in one location vs another. Granular filters and permissions make sure you get the right information to the right people when it matters most - even delivered right to their inbox!
Health and Safety is everyone’s #1 concern
Grocery stores have been at the forefront of implementing new protocols to keep everyone safe since the start of the pandemic. Continue to ensure high standards with easy-to-build mobile checklists perfect for running internal audits and daily operational checklists.
Make your customers feel at home regardless of the location
Deliver consistent customer experiences across locations that meet brand and operational standards. Using a combination of internal and external auditing programs, Intouch supports you in ensuring employees are trained properly and can identify areas for improvement.
Identify the key drivers behind your customers’ satisfaction
Leverage Intouch’s intuitive survey platform to measure your customers’ experiences pre and post-transactions. Conduct key driver analysis to understand what elements of the experience are having the greatest impact, and keep customers coming back.
Make sure employees are meeting standards
Intouch’s mystery shop and audit programs are objective, 3rd party assessments that help you ensure compliance with brand and operational standards, health and safety requirements, and the sale of age-restricted products like tobacco, alcohol, cannabis, or lottery.
Don’t wait for an issue to become a problem
Whether it’s a poor NPS score, a bad online review, or a failed audit or inspection, LiaCX’s CX Automation drives action behind the scenes so you don’t have to. Focus on what matters most to your business, and we’ll take care of the rest.