CX Solutions for Hospitality

Take control of every aspect of your guest’s experience.

From greeting guests as they arrive, to making sure you build long-term relationships with well-timed surveys and engagement on social media, Intouch’s blended approach to customer experience management enables hospitality brands to build trust and loyalty, increase safety and consistency and drive operational excellence, all the while personalizing experiences to keep guests coming back.

Listen

Listen to your customers with surveys, social media monitoring, mystery shop programs, and third-party data.

Interpret

Dive into your data with robust reporting BI tools, AI-driven predictive analytics, and sentiment analysis.

Act

Turn data into action with Action Campaigns, Case Management, and Form Automation Software.

Give your guests a safe and enjoyable experience.

With everything going on in the world, you need a partner who can help you understand what your customers expect and use those insights to craft future experiences that exceed expectations and drive repeat stays.

Intouch goes beyond delivering a one-size-fits-all approach. We understand your business and have the experience to back it up! Dive into each of the following areas to understand how we can help by clicking on the card.

Manage Multiple Locations

Understand what’s going on - down to the location

LiaCX’s flexible reporting gives you location-based insights in real-time so you can see what’s working at one property vs another. Granular filters and permissions make sure you get the right information to the right people when it matters most - even delivered right to their inbox!

Minimize Disruption for your Guests

Health and Safety is everyone’s #1 concern

Make sure your staff are meeting operational standards while delivering seamless experiences for your guests. Easy-to-build mobile checklists enable effective roll-out of everything from daily room cleaning, safe food handling, safe check-in practices. Take advantage of our pre-built checklist and inspection templates designed specifically for hotels and resorts!

Re-imagine Experiences

Relevant CX intelligence at your fingertips

Hotels and resorts have had to re-imagine their businesses overnight. Get the insights you need to pivot, plan, and measure with LiaCX’s centralized reporting hub so you can better align operations with expectations in today’s rapidly changing world.

Ensure Customer Service Standards

Make sure employees are meeting brand standards

You spend a lot of time and money designing a great experience for your guests. Leveraging mystery shop and audit programs ensures that those standards are being adhered to, and identifies any training gaps. Leverage this proactive approach to operational insights.

Drive Satisfaction & Loyalty

Identify the key drivers behind your customers’ satisfaction

Leverage Intouch’s intuitive survey platform to measure guest experience before, during, and after their stay. Conduct key driver analysis to understand what elements of the experience are having the greatest impact, and keep guests coming back.

Resolve Issues Quickly

Don’t wait for an issue to become a problem

Whether it’s a poor NPS score, a bad online review, or a failed audit or inspection, LiaCX’s CX Automation Hub drives action behind the scenes to help you meet your daily goals. Focus on what matters most to your business, and we’ll take care of the rest.

CX products and services built for the hospitality industry

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