Listen to your customers with surveys, social media monitoring, mystery shop programs, and third-party data.
Understand what’s going on - down to the location
LiaCX’s flexible reporting gives you location-based insights in real-time so you can see what’s working at one property vs another. Granular filters and permissions make sure you get the right information to the right people when it matters most - even delivered right to their inbox!
Health and Safety is everyone’s #1 concern
Make sure your staff are meeting operational standards while delivering seamless experiences for your guests. Easy-to-build mobile checklists enable effective roll-out of everything from daily room cleaning, safe food handling, safe check-in practices. Take advantage of our pre-built checklist and inspection templates designed specifically for hotels and resorts!
Relevant CX intelligence at your fingertips
Hotels and resorts have had to re-imagine their businesses overnight. Get the insights you need to pivot, plan, and measure with LiaCX’s centralized reporting hub so you can better align operations with expectations in today’s rapidly changing world.
Make sure employees are meeting brand standards
You spend a lot of time and money designing a great experience for your guests. Leveraging mystery shop and audit programs ensures that those standards are being adhered to, and identifies any training gaps. Leverage this proactive approach to operational insights.
Identify the key drivers behind your customers’ satisfaction
Leverage Intouch’s intuitive survey platform to measure guest experience before, during, and after their stay. Conduct key driver analysis to understand what elements of the experience are having the greatest impact, and keep guests coming back.
Don’t wait for an issue to become a problem
Whether it’s a poor NPS score, a bad online review, or a failed audit or inspection, LiaCX’s CX Automation Hub drives action behind the scenes to help you meet your daily goals. Focus on what matters most to your business, and we’ll take care of the rest.