Trigger Automatic Alerts
Instantly alert team members via email about overall scores, answers to specific questions, sentiment, and more.
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"72% of customers who leave a negative review or feedback expect a response within 60 minutes, and 50% of customers will never buy from you again if their complaint isn't addressed."
Be notified of positive or negative feedback as soon as it is shared by a customer. Give your teams the tools they need to manage feedback effectively. And save time in the process!
Instantly alert team members via email about overall scores, answers to specific questions, sentiment, and more.
All alerts include the necessary information teams need for actioning the case and can be downloaded in a PDF format.
Ensure cases are escalated to the right people so action can be taken quickly and efficiently.
Make it easy for teams to prioritize cases by setting due dates.
Teams can easily collaborate on cases by adding comments and photos. All tasks are tracked in a conversation style history record.
Setup email notifications so the relevant stakeholders can keep track of case progress and review outcomes.
Cases can be triggered based on the data and results from any program or source as long as it is stored within LiaCX®.