Trigger Automatic Alerts
Instantly alert team members via email about overall scores, answers to specific questions, sentiment, and more.
"72% of customers who leave a negative review or feedback expect a response within 60 minutes, and 50% of customers will never buy from you again if their complaint isn't addressed."
Be notified of positive or negative feedback as soon as it is shared by a customer. Give your teams the tools they need to manage feedback effectively. And save time in the process!
Cases can be triggered based on the data and results from any program or source as long as it is stored within LiaCX®.
Leverage customer feedback and operational data to identify areas of improvement for teams on the frontlines.
With case management, you can create opportunities to surprise and delight customers by going the extra mile to address feedback and drive meaningful action.