Navigate your customer journey maps

Visualize your customers' path from start to finish and target areas in need of improvement with customer journey mapping tools.

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Align your customers' journey with their expectations

The more touchpoints customers have with your brand, the more complicated it is to understand the impact of each interaction. LiaCX™ maps feedback data to each stage of the customer journey so you always get the full story on every customer's experience.

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Target areas in need of improvement along your customer journey

Confidently identify stages in your customer journey that need improvement, and drill down to the relevant dashboard to get detailed information.

Map customer feedback to stages in your customer journey

Identify sources of delight and despair across stages in your customer journey, and create Action Campaigns™ to directly improve related KPIs using the LiaCX platform's patent-pending functionality.

Customer experience journey map dashboard

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